Richard and Susie Trow have property management down to a fine art. Thanks to some effective systems and a commitment to quality from the very start, their portfolio of 21 properties in Wrexham takes up less than 2 hours per week – freeing up their time to do what really matters to them.

Listen to this week’s show and learn:

*What led Richard and Susie to start building their portfolio

*The networks they use to find a steady stream of potential tenants

*The in-depth approach they take to making sure they avoid bad tenants

*The "total quality management" approach they use to create a better experience for their tenants, and an easier time for them

*How they avoid rent arrears - even with tenants on housing benefit

*The systems they use to keep everything running smoothly with minimal use of their own time

*The small tweaks that have allowed them to reduce their management time even further