Chris Frediani talks to business owners with plenty of experience managing a range of personalities and roles in the trade. Jon Jacznik from Drywall Contracts Ltd. talks about his experiences managing a large team and how he underlines his expectations. Barry Warman talks about the challenges with playing favourites and the reasons why a Plasterer's actions might cause them to never work for him again. Chris invites his mentor, Tommy Walsh to join the show and discuss his experiences managing hundreds of plasterers in his 50+ year career