Customers Who Click

Managing Subscription Models Effectively with Harvey Hodd


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Key highlights:
0:10 - Harvey’s intro1:03 - The catalyst for creating Blueprint4:25 - Making the reorder process personalised, quick & easy6:44 - Reordering for non-standard use cases11:43 - The logic behind Relo 13:37 - Keeping customers subscribed 15:00 - Making subscriptions flexible18:45 - Updating payment details19:23 - Subscribe and Save24:06 - Customer Gifts 25:54 - Offering increased experiences for subscribers29:43 - “One and done” customers33:35 - Customer Feedback35:56 - Managing & preventing Cancellations41:20 - Harvey’s recommended marketing tools 
If you’d like to find out more about Harvey, you connect with him on Linkedin or head over to https://www.reloapp.co.  
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Customers Who ClickBy Will Laurenson

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