Beyond Product Management

Managing What Could Go Wrong: A Practical Guide to Risk-Based Decisions


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In this episode of Beyond Product Management, Heather Miller goes deeper into a concept that sits at the core of product leadership and business success: risk-based decision making.

Building on the previous conversation about product management as risk management, this episode explores what risk really means, why it’s unavoidable, and how great leaders make conscious, strategic decisions in the face of uncertainty.

Heather breaks down risk in practical, real-world terms — not just for product managers, but for founders, consultants, and business leaders navigating complex decisions every day.

In this episode, we cover:
  • What “risk” actually means in business and product work
  • Why risk is never zero — and why that’s not a bad thing
  • How risk tolerance differs across industries (from medical devices to SaaS to consulting)
  • The three ways to handle risk: mitigate it, accept it, or offload it
  • Everyday examples that make risk decisions easier to understand
  • What a risk register is — and why visibility matters more than complexity
  • Why security, vendors, and infrastructure decisions are often long-term risk choices
  • How risk-based thinking helps leaders move from reactive decisions to strategic ones

PDRM Consulting's mission is to help businesses reduce risk, specifically in the fields of Cybersecurity and Product Management.

Heather bridges the professional development gap in the corporate space by empowering growth-driven product managers to transition into strategic, results-oriented leaders. By focusing on enhancing key skills and decision-making capabilities, she helps them accelerate their leadership journey, achieve measurable outcomes more quickly, and excel in driving product success. Her approach ensures they thrive in their roles and unlock their full potential as impactful servant leaders within their organizations.

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Beyond Product ManagementBy Heather Miller (PDRM Consulting)