In this episode, we talk to business coach and conflict resolution expert Dr Ellen Balke about ways for Human Resources professionals and managers to deal with workers in conflict.

The following topics are covered:

4.20: Initial steps for conflict resolution.

15.20: How to get the warring parties to accept responsibility for their part in the conflict.

20.00: How to deal with personality disorders and passive aggressive behaviour.

27.15: Early signs that conflict is brewing.

27.45: Getting your workplace culture right.

29.40: Supporting managers to better manage conflict situations.

32.18: Getting to the root of the conflict and calling the behaviour for what it is.