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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

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We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.

In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one.

I think you’re going to enjoy it!

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