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How do you deploy interview intelligence at global scale without hurting candidate experience or adding bias? In this episode, Thoughtworks Global Head of TA Marcus Thorpe shares how his team rolled out recording, transcription, and AI-powered summarization across 19 countries. We dig into the business case (30k hours saved), legal/opt-in concerns, change management, interviewer coaching, and early ROI, plus what he’d do differently next time.
By SocialTalent5
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How do you deploy interview intelligence at global scale without hurting candidate experience or adding bias? In this episode, Thoughtworks Global Head of TA Marcus Thorpe shares how his team rolled out recording, transcription, and AI-powered summarization across 19 countries. We dig into the business case (30k hours saved), legal/opt-in concerns, change management, interviewer coaching, and early ROI, plus what he’d do differently next time.

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