In this episode of People Fundamentals by Betterworks, I sit down with Margaret Keane, former CEO of Synchrony and current CEO of Cisive. We delve into her unique approach to leadership, where data meets empathy. Margaret shares how she used employee sentiment to enhance workplace culture and foster trust, especially during uncertain times. We discuss the importance of balancing quantitative insights with human intuition and how AI is reshaping the future of work. Join us as we explore practical insights on building trust and transparency in a technology-driven world, highlighting how leaders can create environments where employees feel valued and engaged. Tune in for an enlightening conversation that emphasizes the essential role of data and heart in effective leadership.