Mystery shops are not new concepts to the senior living space, but how often are we mystery shopping our market? Are you getting a clear picture of what your market thinks about you? We have found that, far too often, organizations make assumptions that thier referral sources are great champions of our brands. But are they? If they are a champion, are they selling the right story on your behalf? Listen in, as Tiffany and Linda dive into what these market mystery shops can do for you.