Cory Scheer shows leaders how to make trust measurable so culture improves and performance rebounds. He argues trust sits upstream of the value proposition, amplifying or diminishing loyalty before usability, emotion, aesthetics, and rarity matter. In his framework, trust is built from competency, problem solving, and care for others, each equally required. Teams start by naming their organizational truth, then testing whether behaviors, policies, and leadership messages match that reality. He uses a qualitative audit or a proprietary trust assessment, reporting results by department and rolling them into an executive summary. The goal is a practical trust blueprint, usually 12 to 18 months, because quick fixes only widen the gap. Watch for "biohazard" gaps, and protect the four KPIs he names: revenue, engagement, advocacy, and loyalty.