How many times do you use "we", "I", "the clinic", "our team" on your website? Ho many times do you use "you" or "your"?
If you are like most experts, you get excited to talk about the technical aspects of what you do and how it works. The problem is, the people you are trying to serve don't share that passion. In fact, they are often put off by your use of highly technical lingo. So how do you communicate with them so they see that you are the person to help solve their problems?