Marketplace Proverbs and Coffee with Ernie-A Proverb Per Day Keeps Stinking Thinking At Bay

“Good people are like trees with deep roots…” Proverbs 12:12

Want deeper influence? It starts with smaller acts.

In today’s episode, I share a story my co-author Jon Kluiter told me—about how polishing helmets led to a major account. But it wasn’t the polish. It was the posture of humility that made the difference.

Let’s talk about how simple, selfless actions can plant seeds that grow into relationships—and relationships that, in turn, grow influence.

Customer Success Code: “It is in our best interest to forget our self-interest.” — August Turak

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“Where there is no counsel, the people fall… but in the multitude of counselors there is safety.” Proverbs 11:14

Even the strongest leaders need guidance. The question is—are you choosing your counselors wisely?

In today’s episode, I walk through 8 essential qualities of a righteous counselor and show you how to prayerfully identify the right people to speak into your leadership, your business, and your legacy.

Customer Success Code: "Counsel multiplies clarity. The right voices lead to the right vision."

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🪨 “Hatred stirs up conflict, but love covers over all wrongs.” — Proverbs 10:12

Life and business drop rocks in our path—misunderstandings, betrayals, missed opportunities. We pick them up to protect ourselves… but end up weighed down.

In today’s episode, I share how holding onto emotional “rocks” clouds our clarity, slows our progress, and blocks the wisdom of God’s GPS.

🎯 Let love lighten your load—so grace can guide your next turn.

💡 “Guard my teachings as the apple of your eye… they will keep you from seductive words.” — Proverbs 7:1–5

In today’s longer episode, we explore how Gospel-Centered Customer Success Mastery™ equips us to stay anchored in truth—despite all the noise and temptation of modern leadership.

📖 Discover the GOSPEL acrostic and how it reframes your purpose:

Gracious. Obedient. Steward. Prayerful. Engaged. Level.

🔥 “These six things the Lord hates… and one who sows discord among brethren.” — Proverbs 6:16-19

In today’s episode, we contrast the destructive habits God despises with the steward leadership He honors.

I walk you through Peter’s four roles of a Gospel-centered leader and share a personal prayer of repentance, legacy, and significance.

📖 Shepherd. Coach. Steward. Example. That’s the life of a Customer Success

🔥 “These six things the Lord hates… and one who sows discord among brethren.” — Proverbs 6:16-19

In today’s episode, we contrast the destructive habits God despises with the steward leadership He honors.

I walk you through Peter’s four roles of a Gospel-centered leader and share a personal prayer of repentance, legacy, and significance.

📖 Shepherd. Coach. Steward. Example. That’s the life of a Customer Success Master.

Marketplace Proverbs and Coffee with Ernie™

📌 “How I hated discipline… and I was soon in serious trouble.” — Proverbs 5:12–14

Let’s be frank and transparent: correction doesn’t feel good. Discipline is uncomfortable. But as Proverbs 5 shows us, it’s far more painful to ignore correction and discipline.

This passage describes someone looking back with regret. Not because they didn’t get the promotion, or didn’t close the deal, but because they rejected correction. And that rejection cost them dearly.

🎙️ (Proverbs 4:23–27)

In today’s episode, we explore how biblical principles function as the spiritual dashboard for Customer Success Masters. They don’t change with seasons, headlines, or market trends—because they’re not hype. They’re holy.

💡 “Keep your heart with all diligence, for out of it spring the issues of life.” — Proverbs 4:23

🧭 Discover how to use principles like humility, love, forgiveness, and truth as your internal compass in business and leadership

Marketplace Proverbs and Coffee with Ernie™ A Proverb Each Day Keeps Stinking Thinking At Bay™ In today’s episode, I share why alignment—not ambition—is the GPS to lasting significance.

🧭 “In all your ways submit to him, and he will make your paths straight.” — Proverbs 3:6

Most of us want a straight path in business. But few want the submission that keeps us from drifting off course.

🎯 Learn how to filter your decisions, pause for clarity, and re-center your day on God’s direction.

📖 “Speak up for the people who have no voice, for the rights of all the down-and-outers. Speak out for justice! Stand up for the poor and destitute!”—Proverbs 31:8 MSG

True customer success doesn’t end at the transaction—it begins with who your customer is trying to serve.

CUSTOMER SUCCESS CODE: "Know Your Customer’s Customer: Serve Through vs. Sell To."