“We’re here for one purpose, and that’s to serve our members, serve one another well, and to serve our communities.” - Marsha Majors

Thank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

In today’s environment of remote work and social change, what is your credit union doing to ensure your members and employees feel welcome, heard, and well taken care of? On this week’s show, I’m sitting down with Marsha Majors, President and CEO of US Eagle Federal Credit Union in New Mexico, to learn more about how she’s leading her credit union through not only this global pandemic, but also George Floyd’s death and the social upheaval that has followed in communities across the country. 

To that end, we discuss how important it has been for Marsh to continually communicate and reiterate the vision and values of US Eagle Federal Credit Union to her team and members through it all. Marsha also talks about the need to build trust and educate members in this new environment to help them feel safe and ensure a smooth transition to more efficient services channels. We also chat about why she thinks credit unions must be better about advocating for themselves going forward. 

Also in the episode, Marsha and I discuss how she’s using her position as President and CEO to inspire and mentor young girls and women, and why she chooses to lead by example. Additionally, she shares her useful methodology for making difficult decisions, discusses the mistakes she sees young leaders making today, and details some of the ways her mentors have helped her in her career and how she is paying it forward by mentoring the young people of her community. 

In the final portion of our conversation, we learned that Marsha wanted to be a teacher when she was growing up and likes to listen to mellow music. She shares that the COVID-19 crisis has really forced her to stop and smell the roses, and appreciate the people in her life. I hope you enjoy this fantastic conversation! 

Find the full show notes on cuinsight.com

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Marsha:
Marsha Majors
[email protected]
www.useagle.org
Marsha Majors
LinkedIn | Facebook | Twitter