Apology in health care is rare, and not taught in many medical schools, but is an essential skill to foster trust and re-establish a patient's confidence. Here follow some tips. Students of Surgery Podcast · What's wrong with that patient? Podcast

Conflict in the workplace among colleagues is inevitable. How one manages these situations is key to the patient's outcome. In this voice note Prof Brand gives some pointers on how to deal with these conflicts. Students of Surgery Podcast · What's wrong with that patient? Podcast

In this voice note by taking into consideration patient factors, the patient's disease, clinician factors and the system factors, Prof Brand gives advice and tips of how to deal with challenging interactions with patients. Students of Surgery Podcast · What's wrong with that patient? Podcast

Practically a patient's right to information includes explaining their diagnosis, the purpose of proposed investigations or treatment, the benefits & risks thereof, and possible alternatives – including the option of no treatment. Patients also have the right to know the likely costs of treatment and what the consequences may be if care is delayed or refused. The Medical Protection Society · Students of Surgery Podcast · What's wrong with that patient? Podcast

Most social media posting disasters can be avoided by just pausing 10 seconds, and then deciding if the message is really necessary. Some other tips from the voice note include keeping separate professional and personal accounts, never posting patient information without express consent to do so, stay general and not individual in your posts, don't post when tired or disinhibited. The Medical Protection Society · Students of Surgery Podcast · What's wrong with that patient? Podcast

Many of us ‘meet’ patients via Google, Facebook or Instagram. That visibility is powerful, but it also means mistakes are public, permanent and shareable. And the HPCSA is watching this space more closely than ever. The Medical Protection Society · Students of Surgery Podcast · What's wrong with that patient? Podcast

Here we discuss the concept of what counts as sufficient informed consent. Essentially based on the four pillars of patient capacity, adequate disclosure, understanding and voluntariness. The Medical Protection Society · Students of Surgery Podcast · What's wrong with that patient? Podcast

In this voice note we go through the Medical Protection Society's communication tool CLEAR, Connect, Listen, Emphathise, Ask and Review to communicate better with your patients. The Medical Protection Society · Students of Surgery Podcast · What's wrong with that patient? Podcast

Here we demystify the different types of suture material, their strengths and needles. Students of Surgery Podcast · What's wrong with that patient? Podcast

In today's voice note we go through how to insert an intercostal drain for either a haemothorax or pneumothorax. Students of Surgery Podcast · What's wrong with that patient? Podcast