“Life is too short to be somewhere where you’re not 100% all in.” - Mary Beth Spuck

Thank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.

While credit unions remain focused on safely providing much-needed services for their members, many leaders are beginning to think about how they can adapt their credit union to our rapidly changing world. On this week’s episode, I’m chatting with Mary Beth Spuck, President and CEO of Resource One Credit Union in Dallas, Texas, about some of the opportunities and service options that she and her team are thinking through, including an intriguing subscription-based fee model. 

Mary Beth and I discuss how she is putting her experience with the NCUF’s DE Program to good use helping her team think more holistically about their members, service channels, and cooperatives in general during this time. We also explore Mary Beth’s thoughts about member interactions post-COVID, potential changes to our current financial model, and her credit union’s above-and-beyond approach to service. 

In discussing her professional life, Mary Beth and I chat about why she took the position at Resource One Credit Union and how the inspiration has changed over the years. She reminds us to be authentic to ourselves, and shares how her network of mentors have helped her throughout her career. Mary Beth and I also talk about her new found love for biking when she has a day off and needs to recharge.

During the rapid-fire questions portion of the show, Mary Beth tells us about a time she went  “hooky-bobbing” with a friend as a child. We also learn that she wanted to be a translator when she grew up, that she views her grandmother as the epitome of success, and that she’s trying to spend more time by the pool these days. This conversation was a blast for me! I hope you enjoy it! 

Find the full show notes on cuinsight.com

Subscribe on: Apple Podcasts, Spotify, Google Play, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Mary Beth:
Mary Beth Spuck, President and CEO of Resource One Credit Union
[email protected]
www.r1cu.org
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