TheInquisitor Podcast with Marcus Cauchi

Mary Gentile - Speaking Truth to Power Without Getting Fired

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Mary Gentile discusses her book "Giving Voice to Values" and insights on navigating ethical dilemmas in business.

Key Takeaways
  • Mary's approach focuses on rehearsing and pre-scripting effective ways to voice one's values when facing ethical conflicts, rather than just philosophical debates.
  • Anticipating objections and finding ways to address concerns while upholding values is key, without requiring the other party to feel shamed.
  • Self-knowledge, understanding motivations/fears of others, and normalizing ethical conflicts as part of doing business enables more constructive conversations.
  • Practicing scenarios and developing scripts allows building "muscle memory" for voicing values effectively in real situations.
    • Voicing Values Effectively
    • Understand your most effective style (questioning, analysis, storytelling etc.)
  • Anticipate objections and reasons/rationalizations for unethical behaviour
  • Frame responses addressing the other party's fears and motivations
  • Position yourself as solving a problem for them, not opposing
  • Build trust by demonstrating understanding of pressures they face
    • Practicing v Role Play Scenarios
    • Unlike role-plays, GVV scenarios have all parties working towards voicing the ethical stance
  • Avoids defaulting to embedded unethical arguments and rationalizations
  • Focuses on developing new, constructive ways to reframe and address the situation
  • Builds "muscle memory" for having these conversations effectively
    • Managing Pressures and Ethical Conflicts
    • Understand your strengths for persuasion that align with your values
  • Explore the other party's fears, risks and what's at stake for them
  • Provide substantive suggestions showing you understand their situation
  • Position yourself as being on their side, not simply opposing them
  • Normalize that ethical conflicts are a normal part of business life

    • Contact Mary via her website:

    Giving Voice to Values – How to Speak Your Mind When You Know What's Right (givingvoicetovaluesthebook.com)

     

    Contact [email protected]

     

    #givingvoicetovalues

    #ethicalselling

    #innovation

    ...more
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    TheInquisitor Podcast with Marcus CauchiBy Marcus Cauchi, Laughs Last Ltd
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