Many massage therapists are using online scheduling to make things easier for clients and save time. But what are the best practices to consider when using online scheduling? Do I have to schedule everything online or can I still take calls? What about blocking my time in a way that doesn't burn me out? And [...]

Whether you're starting a new practice or taking your current practice to the next level, it can really help to get objective feedback on how you present yourself and your business. Are there customer service issues you need to address? Are there ways you can improve the client experience? Are there obstacles in the way [...]

Sharing space with other massage therapists has its advantages. However, if you don't think through all the details and "what if" scenarios that can occur, you may encounter conflict. In this episode, we discuss some ways to create a more harmonious environment with your fellows massage therapists.

Most massage therapists want to be seen as providers of health and wellness. However, in our profession we sometimes encounter prospective clients who are seeking sexual services and may not understand that this is not what we provide. How do we present ourselves online in a way that discourages these individuals? Let's find out in [...]

Our guest today is Annie LaCroix, owner and head instructor at Columbia River Institute of Massage Therapy. Our conversation starts with her statement: "The first 1-2 years of my business I was the worst human I could have ever been." We talk about overcoming the "fights" that we invent, how to treat clients, and how [...]

Protecting client information is important. As massage therapists we need to be aware of how HIPAA (The Health Insurance Portability and Accountability Act) affects us. But HIPAA sounds scary and confusing. What do we need to know? Luckily our special guest, Kelli Wise, has the answers for us. And here are the links we promised [...]

Working in a quiet office with no human interaction besides our clients can be lonely sometimes. It can help to connect with other massage therapists and health care practitioners in your area. But how do we build a community… especially when reaching out to new people can feel scary? Learn more in this episode.

We discussed some methods for engaging with potential clients using Facebook groups a few episodes ago and one of our listeners asked us about some additional ways to engage using local groups. Listen in as we cover part 2 of this great discussion!

One listener asked us how to go about transitioning out of her massage practice after 14 years. This question may come up for other listeners so we discussed it on this episode! Listen in as we review things like client communication, processes and gift certificate logistics during a practice exit.

We hear this question all the time: should I be friends with my massage clients on Facebook? You've probably heard the hard-liners preach against it and treat the topic as a black and white issue. However, we don't think it's quite that simple. Listen in as we discuss some of the nuances of being Facebook [...]