Massagent Now Podcast

Our first industry guest, Erin Deveney, Registrar of Motor Vehicles. She joined Donna McKenna, MAIA’s VP of Communication, to talk about what's going on at the Massachusetts RMV under the Baker Administration.

In the first of our 4 part series, Registrar Deveney addresses initiatives being taken to address customer service concerns, wait times, the use of alternative service options and online transactions and the RMV's use of social media and marketing tools to communicate more effectively. Registrar Deveney urges agents and customers alike to "See Us Online...Instead of In Line". We hear about the Fast Track (self-service licensing kiosks, which are similar to self-service airline kiosks), the 30+ transactions that are available online and more. PLUS for those interested ... the LOW PLATE LOTTERY application becomes available on June 19th. Applications must be received by August 21st. The drawing will be held prior to September 15, 2015.

Contact information and links discussed in Episode 3: Web: massrmv.com Liz Rizzuto, RMV Registration Manager, [email protected] Gretchen Daley, Director of Registrations and Titles, [email protected]

Episode 2: Your MAP While You're on Vacation with Irene Morrill, CPCU, CIC, CRM, CRIS, CPIW, LIA, ARM MAIA's Vice President of Technical Affairs [email protected] You may take a vacation, but your MAP doesn't get any time off. See how the Mass. Auto Policy (MAP) responds to this question brought to Irene: I rented a car while on vacation. My resident daughter is at home driving the vehicle. Are we both covered? Can I be covered AND can my car be covered at the same time? As a bonus Irene also describes how the MAP responds to the "Old Woman Who Lives in a Shoe". Keep in mind...This is not a comprehensive topic about auto rentals and the different scenarios. That's a topic for a different day. Thanks for listening to the Episode 2 of the Massagent Now Podcast. Let us know what topics you'd like to hear next. Contact Melissa at [email protected].

The content in the Massagent Now Podcast is designed to provide accurate and authoritative information regarding the subject matter covered. It is provided with the understanding that the presenter is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance is required, the services of a competent, professional person should be sought.

Episode 1: What's the Law...Listing Operators on the Mass. Auto Policy with Irene Morrill, CPCU, CIC, CRM, CRIS, CPIW, LIA, ARM MAIA's Vice President of Technical Affairs, [email protected] Irene addresses the question and occasional insured objection to "Who needs to be listed on this mass. auto policy?" What does the law say about listing operators on the mass auto policy? Hint: Honesty is the Best Policy Here....and the truth is that "creative auto rating" just isn't worth it. And why updating the policy with changes as they happen is also important. The Laws discussed in this episode.... MGL c.175 s.186 - Misrepresentation or warranty by insured. MGL c.266 s.111B - Motor vehicle insurance policies; penalties for fraudulent claims. MGL c.90 s.34O - Property damage liability insurance or bonds. Irene is quick to point out that answering the application honestly and completely is key and reminds us that it's always cheaper to pay the true premium than to be denied coverage. "It's always cheaper to pay the right premium, than to not pay a claim". Thanks for listening to the Episode 1 of the Massagent Now Podcast. Let us know what topics you'd like to hear next. Contact Melissa at [email protected]. The content in the Massagent Now Podcast is designed to provide accurate and authoritative information regarding the subject matter covered. It is provided with the understanding that the presenter is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance is required, the services of a competent, professional person should be sought.