Glenn Piccolo and guests debrief an action-packed weekend in Houston covering Key-to-Key, Courtside and the Back Office Blueprint, sharing emotional success stories of shops that dramatically increased revenue and profit using Todd Hayes’ proven concept.

They highlight hands-on VIP Rack Attack days, back-office systems, Todd Math, AI and leadership classes, and practical takeaways—saying “yes” on the phone, daily Take Fives, strong visuals, and consistent implementation—to help shops scale profit and build lasting value.

AutoshopAnswers.com

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Joe Adams and Autoshop Ministries' Devante Tidwell discuss how true purpose is rooted in service, not job titles. Using 1 Peter 4:10 and real shop examples, they explore leading by serving employees and customers, stewarding gifts, and creating lasting impact.

Listeners receive practical challenges to serve others, improve morale, and use small acts of care to make a big difference in their teams and communities.

AutoshopAnswers.com

Auto-Shop-Media.com

Glenn Piccolo sits down with Gary Walker, the "BDC man," to reveal how a perfected callback system and invoice reviews drive consistent appointments, higher tickets, and customer retention for service shops.

They discuss building a dedicated call center, using AI to improve accuracy and pre-booking, and real results—over 325,000 calls and $1.7M influenced revenue—showing how shops can control their business and scale profitably.

AutoshopAnswers.com

Auto-Shop-Media.com

Episode one of Auto Shop Ministries introduces Devante Tidwell as chaplain and outlines a weekly, faith-based series for shop leaders. 

This episode focuses on how trust scales: being faithful in small tasks signals readiness for bigger responsibilities, the importance of strong processes alongside competence, and practical tools like journaling and consistent evaluation to make better hiring and promotion decisions.

AutoshopAnswers.com

Auto-Shop-Media.com

In a special crossover episode, our very own Todd Hayes guest stars on the Howie Carr show, and explains how Auto Shop Answers teaches auto shops and service businesses "auto hospitality"—turning technicians into profitable business owners through customer service, operations, recruiting, and technology.

The episode covers real results from attendees, how private equity partnerships can de-risk owners’ portfolios, and Houston Boston Partnership strategies to acquiring and scaling shops. To join, visit AutoShopAnswers.com.

https://auto-shop-media.com/

Glenn Piccolo hosts Profit Panel part 2 with Charlie Zlatkos, J.J. Mont and Lynn Massengill to unpack how shops drive real profitability through P&L literacy, gross profit improvement, and operational discipline.

The episode covers practical steps: raising gross margins, fast and accurate P&Ls, the crucial Accounting First and Fraud Prevention class, hiring and retaining A‑players, the cost of cash deals, and leading from the trenches.

Actionable takeaways focus on measuring every dollar, creating auditable books, incentivizing team ownership, and building a durable, sellable business.

Glenn Piccolo hosts the Profit Panel: Charlie Zlatkos, J.J. Mont and Lynn Massengill to reveal how auto hospitality, mindset shifts, pricing strategy, parts purchasing and execution drove dramatic profit gains across varied markets—from rural Tennessee to rust-heavy Boston.

The episode shares real results, practical tactics (rack attack, key-to-key, follow-ups, part-shopping) and leadership lessons you can apply to increase net profit and transform your shop.

autoshopanswers.com

auto-shop-media.com

Todd Hayes and Glenn Piccolo debrief a powerful weekend of training—covering Courtside, Key2Key's first Vegas event—sharing how auto hospitality, take-fives, and relentless phone skills drove record weekends and consistent growth.

They discuss practical strategies for opening weekends, improving close rates, recruiting top techs, using AI and video tools, and preparing for private equity to scale service businesses.

Glenn Piccolo interviews AJ Nealey about his journey from a one-bay garage to a five-store multi-unit operator in Maryland. AJ shares how Key to Key training, Rack Attack tactics, strict hiring standards, and fraud-prevention controls transformed his business, helped him stop tolerating mediocrity, and drove rapid improvement.

The episode covers practical takeaways for shop owners: implement core fundamentals every day, recruit and retain A-players, use accounting controls to stop theft, and lead from the front with relentless execution to scale successfully.

Glenn Piccolo interviews "Bay One" Bill Lewandowski about his five-year journey from sweeping floors to becoming a top managing partner at True Automotive. They discuss lessons from Courtside and Key2Key, the power of process, and the math behind growing revenue.

Bill shares practical takeaways on recruiting, running effective inspections, increasing ticket averages through maintenance sales, accountability partners, and how consistent practice and leadership drive steady growth.