Before you launch any major change, you must first answer a critical question: "Who is affected, and how significantly?" This focused Microlesson provides the foundational tools and techniques for conducting a robust Change Impact Assessment (CIA).

Understanding technical changes is not enough; you must quantify the impact on roles, processes, and people. A solid CIA is the bedrock of your entire change management plan.

Tune in to master this essential change management discipline, ensuring you target your resources effectively and minimise disruption for those on the front lines.