John Conneely, Product Manager, MPGS talks about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

With peak shopping season on the way we explore the challenges and changes retail will be facing this year. How will merchants handle the demands of consumers and dangers of fraud, all while juggling new digital channels at the busiest time of year?

Human-centered thinking is at the heart of Mastercard’s strategy. From concept, to validation, to iteration, and back again we explore Design Thinking and working towards the right answer with our own industry expert David Budzevski, VP of Product Management.

Mastercard SVP Martijn van Os and AEVI CEO Mike Camerling talk about the thinking, the technology and the unique partnership that’s helping simplify omnichannel payments on a global scale.