IT Service Management (ITSM) is the playbook needed for successful change management and is needed now more than ever as technology frames our operations. IST's Senior Director of IT Infrastructure, Ted Korba, shares the tools and processes to transform any entity into a prepared, stronger company that fully utilizes its IT team.

This episode also discusses redefining IT with customer service, Jira, IST's "war room" channel, and a tiered approach to change management.