I can tell you that there’s no point in producing great content - and then win lots of new clients - if your client experience is subpar.

 

In this episode, I’ll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I’ll be discussing are:

 

- Taking responsibility

- Cause and effect

- Getting your team involved

- The CEO has to champion great client experience

- How important is financial metrics

 

That’s just for a start. Listen to this podcast to find out how to ace client experience time and time again