In this episode, Madison CEO Sean Johnsons explains why client service and account management are at least as important as the deliverables you create. He also outlines 19 principles for doing it with excellence. Ideas covered include:
00:00 Why Service Wins

01:11 Service Is Marketing

01:52 Hospitality Mindset

02:50 Experience Versus Work

03:30 Onboarding And Churn

04:41 Communicate Like Humans

05:12 Trust Through Candor

05:56 Listen Stay Humble

07:08 Run Organized Meetings

07:45 Small Clients Referrals

09:53 Deepen Relationships

12:16 Own Mistakes Fast

13:00 Churn Fire Set Boundaries

15:21 Make People Look Good

15:53 Service As A Calling

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