When we act based on feelings and fillers, rather than facts, misunderstandings multiply. But when we take the time to process these layers, we move from reaction to response. That is a shift that makes all the difference.

Ramona Davis serves as the CEO of a ministry outreach to women and families in Denton, Texas. She offers coaching to emerging leaders and small nonprofits, specializing in leadership development and effective communication. She may be reached at [email protected] or via LinkedIn.

Learn more about Outcomes magazine.