Tune into this intriguing episode featuring Scott Tillema, a former SWAT hostage negotiator, who shares essential communication strategies. Learn how principles from high-stakes situations can transform tough business talks, building trust and defusing tension. Don't miss it!.

Highlights

• Manage yourself first.

• Emotional tone dictates outcome.

• The real goal in negotiations.

• Avoid making the other feel like a loser.

• Importance of fairness in negotiations.

• Treating people fairly yields long-term benefits.

• Misalignment in listening habits.

• Unpacking true desires in negotiation.

• Identifying the real issue.

• The power of timing in questioning.

• Emotional labeling.

• Influence begins with connection.

• AI can't replace human connection.

• Verbal influence in leadership.

• Human connection's vital role in business.

Episode Resources

• Connect with Galen M. Hair

• https://insuranceclaimhq.com

• [email protected]

• https://levelupclaim.com/

• Connect with Scott Tillema

• https://www.scotttillema.com/