In this episode of Mastering Property Management, we’re joined by Oren Lamon, a senior leader at Harvard Development—a privately owned Canadian real estate company known for disciplined growth, long-term stewardship, and operational excellence across its portfolio.

Oren brings a grounded, experience-driven perspective on what actually drives success in property management. From mastering the fundamentals to leading with genuine care, this conversation goes beyond tactics and gets to the heart of leadership in a people-first industry.

Oren dives into:

✅ Why patience is a critical virtue for anyone climbing the ranks in property management

 ✅ The importance of understanding the fundamentals—accounting, income statements, balance sheets, and building systems

 ✅ How customer service and operational knowledge become more important as responsibilities grow

 ✅ Why true success comes from caring about the end product and every stakeholder involved

 ✅ How showing care—consistently and intentionally—builds trust and long-term results

“I care about the end product. I care about everyone involved—tenants, vendors, owners, clients. And I think that level of care is what ultimately leads to success.” — Oren Lamon

Whether you’re an aspiring property manager, an experienced operator, or a leader responsible for complex portfolios, this episode offers practical insight and a strong reminder that fundamentals and care still matter.

💡 Sponsored by Picture Perfect Cleaning

 This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning—a leading commercial cleaning and janitorial company based in Calgary and Edmonton, serving office buildings, retail centres, medical facilities, and property management firms across Alberta.

At Picture Perfect Cleaning, we believe exceptional spaces start with exceptional people. With a focus on people, planet, and community, we help property managers and owners maintain buildings that truly shine.

👉 Dive deeper into leadership insights:

8 Common Themes in Property Management Leadership

 Explore the shared patterns, values, and leadership qualities seen across Canada’s top property management professionals—straight from conversations on Mastering Property Management.

“I’m not the brightest guy. I’m not the most articulate guy. But I’m the most persistent son of a bitch you’ll ever meet.”

In this episode of Mastering Property Management, we sit down with George Armoyan, the Founder of Armco Capital and one of the most formidable contrarian investors in North America. George doesn't just survive market cycles—he masters them by thinking in decades, not years.

While George is currently making waves with landmark acquisitions in downtown Calgary, his story began in the high-stakes environment of the early 1980s. With interest rates soaring past 20%, George was buying distressed assets at auction with just a few thousand dollars and a relentless drive to get a seat at the table.

In this masterclass on resilience and capital discipline, George dives into: ✅ The "Immigrant Edge": How his background shaped his perspective on risk and reward. ✅ Surviving 20% Interest Rates: Lessons from the trenches of the 1980s real estate crash. ✅ Contrarian Investing: Why he buys when others are running for the exits. ✅ Long-Term Thinking: How to build a platform that spans North America and outlasts market volatility. ✅ The Power of Persistence: Why grit will always outperform "brilliance" in the long run.

Whether you are an aspiring entrepreneur, a seasoned asset manager, or a real estate professional, George’s "no-nonsense" approach to business is a masterclass in what it actually takes to win.

💡 Sponsored by Picture Perfect Cleaning

This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company based in Calgary and Edmonton.

At Picture Perfect Cleaning, we believe exceptional spaces start with exceptional people. From downtown towers to medical facilities, we deliver high-quality cleaning with a focus on people, planet, and community. 🔗 Visit us: Pictureperfectcleaning#1 Commercial Cleaning Calgary & Edmonton | Janitorial 

👉 Further Reading:

8 Common Themes in Property Management Leadership Discover the patterns, values, and leadership qualities shared by top professionals like George Armoyan. 🔗 Read here: Pictureperfectcleaning8 Common Themes in Property Management Leadership | Insights from 40+ Experts 

#RealEstateInvesting #GeorgeArmoyan #ArmcoCapital #Entrepreneurship #CommercialRealEstate #PropertyManagement #Persistence #InvestmentStrategy

In this episode, we’re joined by Jesse Buhler, Senior Director of Property Management at GWL Realty Advisors — one of Canada’s leading real estate investment advisors with a national portfolio spanning office, industrial, retail, and residential properties. GWL Realty Advisors is known for its long-term vision, data-driven strategy, and commitment to building vibrant, sustainable communities.

Jesse shares how technology, smart building systems, and AI are reshaping the industry — but also why the heart of property management will always be about people, relationships, and trust. His insights bridge innovation and leadership, grounded in an entrepreneurial mindset shaped by his family’s business roots.

Jesse dives into:

✅ How technology is transforming property management — and where AI is taking it next

 ✅ Why property management is still “a human business” built on relationships, service, and trust

 ✅ How an entrepreneurial mindset, curiosity, and adaptability shaped his leadership journey

 ✅ Why long-term thinking — “playing chess, not checkers” — drives better decisions in real estate

 ✅ His work as Chair of the BOMA Calgary Foundation and its role in developing future industry talent

Whether you’re in property management, asset management, CRE operations, or leadership, this episode will challenge and inspire how you think about the future of the industry.

💡 Sponsored by Picture Perfect Cleaning

 This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company based in Calgary and Edmonton, serving office buildings, retail centres, medical facilities, and property management firms across Alberta.

At Picture Perfect Cleaning, we believe exceptional spaces start with exceptional people. From daycares to downtown towers, we deliver consistent, high-quality cleaning with a focus on people, planet, and community — helping property managers and owners maintain buildings that truly shine.

👉 Dive deeper into leadership insights with our latest article:

8 Common Themes in Property Management Leadership

Discover the patterns, values, and leadership qualities shared by top property management professionals across Canada — straight from our conversations on Mastering Property Management.

In this episode, we’re joined by Justin Deknatel, Senior Vice President of Property Management at Warrington PCI Management — one of Western Canada’s most respected property management and real estate service companies.

With over 17 million square feet of office, retail, industrial, and residential assets under management, Warrington PCI has spent more than 30 years focused on one thing:

Managing Properties to Maximize Results.

Headquartered in Vancouver with operations across Vancouver Island, WPM continues to set the standard for operational excellence, tenant experience, and long-term asset value.

Justin brings more than 25 years of senior leadership experience across REITs, developers, and national platforms — and in this episode, he shares what truly defines outstanding property management.

Justin dives into:

 ✅ What “award-winning property management” really looks like

 ✅ The difference between reactive and proactive operations

 ✅ Why attention to detail and pride of ownership matter more than ever

 ✅ How calmness under pressure separates good property managers from exceptional ones

 ✅ The importance of continuous improvement and operational fundamentals

“Every day, a little better. Proactive management, not reactive. That’s what keeps buildings running at their best.” — Justin Deknatel

Whether you're in property management, commercial real estate, operations, or leadership, this episode delivers insights you can apply immediately — from mindset to management to operational strategy.

💡 Sponsored by Picture Perfect Cleaning

 This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company serving Calgary and Edmonton.

From Class A office towers to retail centres, daycares, and medical facilities, PPC is committed to delivering consistent quality, responsive communication, and a “wow” customer experience.

Exceptional spaces start with exceptional people.

👉 Dive deeper into leadership insights with our latest article:

8 Common Themes in Property Management Leadership

 Discover the patterns, values, and strategies shared by top commercial real estate leaders across Canada — pulled directly from our conversations on Mastering Property Management. Pictureperfectcleaning8 Common Themes in Property Management Leadership | Insights from 40+ Experts 

In this episode, we’re joined by Lizaine Wheeler, President & Owner of UnitiiPM — a company built on the belief that property ownership should be seamless, stress-free, and centered around exceptional resident experience.

With a career spanning over 60,000 units managed across Canada, Lizaine has held senior leadership roles with some of the country’s largest residential portfolios. Today, she’s leveraging that experience to transform Alberta’s rental landscape through innovation, strong leadership, and a people-first approach.

Lizaine dives into:
✅ Why she chose to take the leap into entrepreneurship — and why she has zero regrets
✅ How UnitiiPM is reshaping Alberta’s rental experience through technology, talent, and transparency
✅ Her leadership philosophy for building high-performance teams that work hard and have fun
✅ Key lessons from overseeing portfolios across multiple provinces
✅ What it will take to attract and retain great talent in today’s property management industry

“Work hard, play hard. Be approachable. Build teams that want to work for you — not just for a paycheck.” — Lizaine Wheeler

Whether you're in property management, asset management, or the broader real estate world, this episode offers valuable insight into leadership, culture, and the future of rental living in Alberta.

💡 Sponsored by Picture Perfect Cleaning
This episode of Mastering Property Management is proudly supported by Picture Perfect Cleaning — Alberta’s trusted partner for commercial cleaning, building maintenance, and facility care.

From office towers to retail centres to medical facilities, we help property managers create safe, spotless, and welcoming environments for the people who use them every day. At PPC, exceptional spaces start with exceptional people — and we’re proud to support the leaders shaping Alberta's real estate community.

👉 Dive deeper into leadership insights with our latest article:
8 Common Themes in Property Management Leadership

Explore the values, patterns, and leadership traits shared by top property management professionals across Canada — drawn directly from our conversations on Mastering Property Management.

In this episode, we’re joined by Jacob Ohe, Senior Vice President, Central Canada at Impark — one of North America’s largest and most recognized parking management companies.

Impark has been shaping the parking landscape since 1962, operating thousands of facilities across North America under the Reimagined Parking network. Jacob shares how Impark partners with property owners and asset managers to transform parking from a basic necessity into a strategic revenue driver — all while enhancing the customer experience from the moment they leave home.

Jacob dives into:

 ✅ How parking has become the second biggest revenue generator for many properties

 ✅ Why seamless parking is the first and last impression of any great building or experience

 ✅ How technology and automation are redefining the parking industry

 ✅ The leadership lessons Jacob learned as a varsity volleyball captain — and why there’s “no room for B players” on his teams

“Parking is the first and last impression of a building or experience. Whether you’re going to a show or catching a flight, that journey starts before you even leave home.” — Jacob Ohe

Whether you’re in property management, asset management, or operations, this episode will shift the way you see parking — not just as infrastructure, but as an integral part of revenue, experience, and brand.

💡 Sponsored by Picture Perfect Cleaning

This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company based in Calgary and Edmonton, serving office buildings, retail centres, medical facilities, and property management firms across Alberta.

At Picture Perfect Cleaning, we believe that exceptional spaces start with exceptional people. From daycares to downtown towers, we deliver consistent, high-quality cleaning with a focus on people, planet, and community — helping property managers and owners maintain buildings that truly shine.

👉 Dive deeper into leadership insights with our latest article:

8 Common Themes in Property Management Leadership

Discover the patterns, values, and leadership qualities shared by top property management professionals across Canada — straight from our conversations on Mastering Property Management.

In this episode, we’re joined by Graham Halsall, Founder of Halsall Building Solutions — a leader who’s redefining what it means to build smarter, more sustainable properties across Canada.

With decades of experience spanning consulting, ownership, and ESG strategy, Graham shares how sustainability can drive real financial value — not just environmental impact.

Graham dives into:

✅ How smart sustainability strategies create new revenue streams for building owners

✅ Why rooftop solar makes financial sense in Alberta’s energy market ☀️

✅ The importance of humility, communication, and collaboration in leadership

✅ And how the next generation of real estate is being shaped by data, technology, and purpose

“For rooftop solar on a warehouse in Alberta, the math pencils out. It just happens to fold perfectly into a new revenue stream where owners can retain carbon credits and pass savings onto tenants.” — Graham Halsall

Whether you’re in property management, asset management, or construction, this episode will reshape how you think about sustainability, innovation, and leadership in commercial real estate.

💡 Sponsored by Picture Perfect Cleaning

This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company based in Calgary and Edmonton, serving office buildings, retail centres, medical facilities, and property management firms across Alberta.

At Picture Perfect Cleaning, we believe that exceptional spaces start with exceptional people. From daycares to downtown towers, we deliver consistent, high-quality cleaning with a focus on people, planet, and community — helping property managers and owners maintain buildings that truly shine.

Learn more at 👉 www.pictureperfectcleaning.ca

#MasteringPropertyManagement #CommercialRealEstate #Sustainability #Leadership #PropertyManagement #SolarEnergy #GreenBuildings #BOMACalgary #HalsallBuildingSolutions #ESG #CRE #Decarbonization #PicturePerfectCleaning #CalgaryCleaning #EdmontonCleaning #JanitorialServices #CommercialCleaning

After a short break, we’re returning with an incredible guest to kick off the next series.

In this episode, Brad Merchant, Senior Vice President at Triovest (now part of Colliers), joins us to share his remarkable journey — from managing multi-billion-dollar assets across Canada to leading major commercial real estate projects in Dubai and Abu Dhabi with some of the world’s most respected development groups.

Brad dives into:

 ✅ What it takes to lead and inspire high-performing teams

 ✅ How to balance financial performance with long-term strategy

 ✅ Lessons from international markets

 ✅ And his perspective on Triovest’s recent acquisition by Colliers — and what it means for the future of commercial real estate in Canada

Whether you’re in property management, asset management, or development, this conversation is full of global perspective, leadership lessons, and strategic insights that will make you see the industry in a new light.

💡 Sponsored by Picture Perfect Cleaning

 This episode of Mastering Property Management is proudly sponsored by Picture Perfect Cleaning — a leading commercial cleaning and janitorial company based in Calgary and Edmonton, serving office buildings, retail centres, medical facilities, and property management firms across Alberta.

At Picture Perfect Cleaning, we believe that exceptional spaces start with exceptional people. From daycares to downtown towers, we deliver consistent, high-quality cleaning with a focus on people, planet, and community — helping property managers and owners maintain buildings that truly shine.

See our 8 Common Themes in Property Managers at 👉 www.pictureperfectcleaning.ca

#PropertyManagement #AssetManagement #CommercialRealEstate #Leadership #Colliers #Triovest #MasteringPropertyManagementPodcast #RealEstateCanada #CRE #BuildingExcellence #PicturePerfectCleaning #CalgaryCleaning #EdmontonCleaning #JanitorialServices #CommercialCleaning

In this episode of Mastering Property Management, we uncover the power of blending creativity with leadership in the world of construction and capital project delivery.

I sat down with Lisa Gibson, Principal at Colliers Project Leaders, to explore her remarkable journey — from a Fine Arts background to leading multi-million dollar capital projects across Canada. Lisa opens up about how her artistic foundation shapes her leadership, and how her team helps clients deliver complex projects on time, on budget, and with community impact in mind.

💡 “Art taught me how to listen, lead with empathy, and solve problems in creative ways.”

Lisa’s passion for community service, Lean Construction, and empowering emerging leaders makes this a must-listen episode for anyone involved in real estate, construction, or infrastructure development.

🔑 Key Takeaways:

✅ What sets Colliers Project Leaders apart in the capital project space
✅ How Lisa’s Fine Arts background fuels her leadership and innovation
✅ The real meaning of Lean Construction—and why it delivers real value
✅ What it takes to lead in both business and community settings
✅ Her advice for aspiring leaders in construction and project management
✅ The global project she’d love to manage (and why!)

Lisa’s story proves that leadership doesn’t have one path—and that great project delivery starts with purpose, people, and vision.

#MasteringPropertyManagement 🎙️ #ColliersProjectLeaders #Leadership #CapitalProjects #ConstructionConsulting #LeanConstruction #CRELeadership #CommercialRealEstate #WomenInConstruction #FineArtsToProjects #ProjectManagement #PicturePerfectCleaning 🫧

📌 Connect with Colliers Project Leaders & Lisa Gibson:
🔗 Website: https://www.colliersprojectleaders.com
🔗 LinkedIn: Lisa Gibson

📌 Stay Connected with Mastering Property Management:
📸 Instagram: @mastering_property_management
💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

Music Item License Code: XR2HFMQ3WL

In this episode of Mastering Property Management, we dive into what happens when a leader shifts focus — from personal milestones to empowering others for collective success.

I sat down with Lachlan MacQuarrie, Vice President of Customer Success at Intelligent Buildings, to talk about leadership, smart technology, and the future of commercial real estate. Lachlan shares how one mindset shift — embracing servant leadership — transformed his career and the teams he leads.

💡 “I could do great things with great people.”

This episode isn’t just about smart buildings — it’s about smart leadership. Lachlan breaks down how technology is only as effective as the people and processes behind it. It’s not about silver bullets — it’s about enabling better decisions.

🔑 Key Takeaways:

 ✅ Why servant leadership creates resilient, high-performing teams

 ✅ How smart building tech is being misunderstood — and how to use it right

 ✅ The role of customer success in large-scale CRE portfolios

 ✅ How to lead with empathy while still delivering measurable results

This conversation highlights Lachlan’s work at Intelligent Buildings, a consultancy helping global commercial real estate owners harness building tech—from cybersecurity to operational efficiency. It's not just about devices; it's about strategy, trust, and execution.

#MasteringPropertyManagement 🎙️ #IntelligentBuildings #SmartBuildings #CRELeadership #ServantLeadership #BuildingTech #CustomerSuccess #CommercialRealEstate #CRECanada #RealEstateInnovation #EmpowerYourTeam #CREFuture #PicturePerfectCleaning 🫧

📌 Connect with Intelligent Buildings & Lachlan MacQuarrie:

 🔗 Website: intelligentbuildings.com

 🔗 LinkedIn: Lachlan MacQuarrie

📌 Stay Connected with Mastering Property Management:

 📸 Instagram: @mastering_property_management

 💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨