Join us in episode 118 as we dive into the world of incident management with our esteemed guest, Timothy Cohen, an Incident Manager from a top technology company. We’ll explore their role, common types of incidents, and best practices for effective response and recovery. Learn how prioritization, communication, and continuous improvement are key components to successful incident management. Discover the valuable lessons they’ve learned from past incidents and how they see the role of an Incident Manager evolving in the future. Whether you’re an IT professional, a tech enthusiast, or simply curious about the inner workings of technology companies, this episode will provide valuable insights into the crucial function of incident management in the modern digital age.