We live in a digital-first world. The pandemic made that even more of a reality. In this podcast, Rick DeLisi of Glia, shares how contact centers can navigate generational communication preferences and the desire for live human conversations to provide excellent customer service in the digital age.

Resources:

Digital Customer Service Book - Transforming CX for an On-Screen World

Why You Need to Measure Customer Experience in Your Contact Center (playvox.com)

Five Coaching Tips For Contact Center Agents that Work (playvox.com)

Customer support ticket data is a valuable resource for contact centers that often goes overlooked and underutilized. Listen to our latest podcast to learn how the automation of support ticket tagging and data-driven decision making is changing the way contact centers elevate the experience for their customers.

Resources

The Bouqs Co. Achieved 318%+ ROI from Conversation Tagging Automation (playvox.com)

How Support Tagging Boosts Product-Support Collaboration (playvox.com)

Customer AI - Playvox

About Tadas:

Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the acquisition of Prodsight, a text analytics startup he founded to help support teams get deeper insights from their customer interactions. In his free time he likes to spend time with his wife and baby daughter, play drums and try his hand at perfecting espresso and latte art.

The Great Resignation. The Great Reshuffle. The Big Quit. 

Whatever you call it, you cannot overlook the fact that 48 million workers quit their jobs in 2021. Employees are looking for career opportunities that fit their desire for work-life balance. For contact centers, managing this push from employees is particularly challenging. 

Learn what contact centers can do to provide long-term career opportunities for their employees and be their ‘employer of choice.’

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Learn more at https://www.playvox.com/podcast/

High-performing customer support teams have one thing in common: leaders who are committed to engaging the workforce to create exceptional customer experiences. Join the Playvox team and customer support leaders from around the industry as they share their stories. Are you ready to learn from the Masters of Support?