Most leaders blame the person. The real problem is almost always the system.

In this episode of KPI Fireside, host Keith Norris sits down with Matt Yearsley, founder of Operational Excellence Advisors and a manufacturing and operations leader with more than 25 years of experience. Matt helps growing companies move beyond firefighting by building the systems, standards, and people development practices that let good employees actually succeed.

🔻 Why "hold them accountable" is meaningless without a documented standard to point to

🔻 How to know in three questions whether a failure belongs to the employee or to you as a leader

🔻 How to use a one-on-one to keep standards alive instead of letting them collect dust on a shelf

🔻 How to turn a chronic complainer or a troublemaker into your best problem solver

🔻 Why busy is not the same as productive, and how to tell the difference

🔻 How to define what winning looks like for jobs where success is hard to measure

🔗 Connect with Matt Yearsley on LinkedIn: https://www.linkedin.com/in/matt-yearsley-0317b0/

🔗 Learn more about Operational Excellence Advisors: https://www.opex-advisors.com/

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/