Matters: A podcast from Clio

By Clio

In the practice of law, small changes can have a big impact. In ‘Matters’, each episode focuses on one discipline, learning, or lesson for law firms looking to break free of the status quo and transfo... more

4.5

88 ratings

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about Matters: A podcast from Clio:

How many episodes does Matters: A podcast from Clio have?

The podcast currently has 29 episodes available.

Matters: A podcast from Clio episodes:

November 17, 2021 How to Provide Great Client Experiences While Working from Literally Anywhere
As lawyers and law firms have made the effort to meet clients where they are, the transition to remote work was well underway in the legal profession long before the COVID pandemic made it a necessity. In this episode, we hear about what a remote experience looks like for three very different firms: an internationally-distributed law firm, a digital-first law firm, and a law firm that delivers legal services from an RV.
...more
35min
November 03, 2021 How to Measure Your Law Firm’s Success
How do you measure the impact of a big idea? Shifting to a client-centered model is a big, broad change for the legal profession—but how can law firms tell it’s the right one?
...more
46min
October 06, 2021 Being Client-Centered in a Post-Covid World
The COVID pandemic has fundamentally and permanently transformed industries around the world—and the legal industry is no exception. In this episode of Matters, we’ll speak to organizational leaders, educators, and practicing attorneys to hear how the practice of law has changed—and what attorneys need to do to keep pace.
...more
43min
September 15, 2021 How to Put Client-Centered Ideas into Practice
In the past couple of episodes, we’ve looked at practical ways to put yourself in your client's shoes, and to adopt a client-centered mindset. This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge around implementing techniques that improve the experience for clients and members of the firm.
...more
33min
September 01, 2021 How to Put Yourself in Your Clients’ Shoes
What does it mean to really walk a mile in your clients' shoes? In this episode, we talk to three practicing attorneys to learn how they have come to understand their clients, what their client journey looks like, and how this can help solve the Access to Justice crisis.
...more
31min
August 18, 2021 How to Adopt a Client-Centered Mindset
In this episode, Jack and Nefra welcome three client-centered attorneys and an esteemed law professor to discuss how to adopt a client-centered mindset at your firm. Naturally, having the right mindset is key to everything else that follows—so you can’t have a client-centered law firm without first cultivating a client-centered mentality.
...more
38min
August 04, 2021 The Industry Impact of Client-Centered Lawyering
Looking at the legal industry through a client-centered lens is already transforming how legal services are delivered. In this episode, we’re joined by three guests: a legal consultant and blogger, the president of a bar association, and a practicing Big Law attorney to discuss the major impact that a shift towards client-centered lawyering is having across the legal industry.
...more
33min
July 21, 2021Lawyer-Centered vs. Client-Centered
So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at what's broken within our legal system. On this episode, we'll compare the broken model of legal service delivery—the "lawyer-centered" model—with the client-centered model, which is advantageous for both your clients and your firm.
Featuring interviews with three practicing attorneys who are all innovating in their fields, this episode covers:
The core differences between the lawyer-centered and client-centered models of legal service delivery
The disadvantages of the lawyer-centered model
The advantages of the client-centered model
The effects that these different models have on lawyers and clients
What it's like to operate a client-centered law firm, in practice
Episode Four's guests include Kim Bennett, Founder of K Bennett Law LLC; Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; and Justin Osborn, Partner at Osborn Gambale Beckley & Budd PLLC. Listen in for their perspectives!
Our Guests:
Kimberly Bennett
Kimberly Y. Bennett, Esq., is the Founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable seven-figure organizations. Kim defines herself as an innovator, entrepreneur, legal industry disruptor, and a business coach—who happens to be a lawyer. In addition to growing and managing her firm, Kim coaches women building modern businesses, speaks on legal topics, teaches workshops for new entrepreneurs, and is a co-organizer of two legal tech communities: Atlanta Legal Tech and Atlanta Legal Hackers. Kim’s mission is to help foster a permanent shift in the way law firms deliver legal services to clients. You can follow her on Twitter at @kbennettlaw
Erin Levine
Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce
Justin Osborn
Justin Osborn is a founding member of Counsel Carolina (Osborn Gambale Beckley & Budd PLLC), whose personal advocacy for fairness and progressive social policies led to the firm’s RV-based mobile services program. A former insurance adjuster and insurance defense lawyer, Justin now represents clients against the same corporate and insurance interests he once defended. A proud tribal citizen of the Cherokee Nation and one of the first in his family to obtain a college degree, Justin has rededicated his career to making legal services more equitable and universally accessible. You can follow Justin on Twitter at @justin_osborn
...more
31min
July 07, 2021What's Broken—and Why It Needs to Change
In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like.

This episode’s discussion points include:
Specific areas where the current legal system is dysfunctional
Major issues of unmet need within the legal market
How the existing legal system fails clients—and legal professionals
What needs to shift in order to build a better legal profession
Ways for law firms and legal professionals to start changing the status quo
Episode Three’s guests include Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; Jordan Furlong, legal analyst and creator of the Law21 blog; and Nika Kabiri, a JD Ph.D who helps businesses of all sizes make better decisions. Listen in for their perspectives!
Our Guests:
Erin Levine

Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce

Jordan Furlong

Jordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the College’s InnovAction Awards. He’s the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He’s also taught or guest-lectured in courses at Suffolk Law, Queen’s Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21

Nika Kabiri

Nika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri
...more
43min
June 23, 2021 A History of Risk-Aversion in Legal
No risk, no reward—in this second episode of season two of Matters, we're joined by three guests to take a high-level view of the legal profession—chiefly, why lawyers tend to be so risk-averse, and the effects that this cautiousness has on legal practice, innovation, and firm sustainability.
...more
34min

FAQs about Matters: A podcast from Clio:

How many episodes does Matters: A podcast from Clio have?

The podcast currently has 29 episodes available.