In this episode of Marketing Moguls, Evan Klien discusses the impact of budget cuts and economic challenges on companies' investments in customer experience with Michael. He argues that even in a challenging economic environment, companies should prioritize customer retention and maximizing opportunities with existing customers. This may involve looking inward and focusing on employee retention as well. Evan predicts that the next few quarters will provide insight into whether companies will continue to invest in customer experience despite budget constraints.

In This Episode, You'll Learn:

• 00:00:00 The Marketing Mogul Podcast: Trending And Having Fun
• 00:04:37 Mastering Retention: Insights From Top Marketers
• 00:06:27 Retention Is Key: The Vitality Of Customer Loyalty
• 00:07:37 Marketing Focus: Centric Solutions' Secret To Success
• 00:08:15 Generating Revenue: Strategies For A Prosperous Business
• 00:12:14 Return Of In-person Conferences For Customer Success Pros
• 00:13:40 Navigating The Challenges Of Selling Services Through Appointment Setting

Links and Resources:

• Evan Klein on LinkedIn
• Satrix Solutions
• Tiereleven.com
• Get your queries answered here: [email protected]

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