September 23, 2024

Maximizing Profitability Through Systems and Customer Experience with Karen Hairston

34 minutes

In this episode of Expert in You, Ann Carden speaks with Karen Hairston about her expertise in business consulting, including her work with the Michigan Department of Education. Karen highlights how to recognize when businesses need an external consultant and the benefits of gaining fresh perspectives. She delves into her signature 3S Profit Optimizer Framework, focusing on improving the customer experience and uncovering hidden profit leaks. Tune in for exclusive business strategies, plus an invitation to Ann’s upcoming workshop!

With over 20 years of experience in process improvement and training development, Karen Hairston has become a recognized thought leader in systems development, people management, and project management. Her passion lies in helping tech entrepreneurs and business owners streamline their operations and drive sustainable growth. As a Business Systems & Profitability Consultant, Karen is committed to empowering her clients to elevate their businesses, energize their teams, exceed customer expectations, and simplify their journey to success.

Karen’s expertise spans instructional design, education, and systematization, allowing her to take a holistic approach to business optimization. She aligns people, processes, and technology to create streamlined systems that enhance operational efficiency and drive sustainable growth. She works closely with leadership teams and delivers tailored solutions that address each client’s unique challenges and goals, simplifying complex processes into practical, user-friendly solutions.

Throughout her distinguished career, Karen has partnered with renowned organizations like Michigan State University, the State of Michigan, and Fortune 500 companies, including Ford Motor Company, General Motors, Motorola, and Rockwell Collins. Her extensive experience and results-driven approach continue to inspire confidence and success in the businesses she serves.

Contact with Karen Hairston:

https://www.linkedin.com/in/karenhairston/overlay/contact-info/

https://www.3ssmartconsulting.com/

(0:00) Introduction to the podcast and Ann welcomes guest Karen Hairston

(1:02) Karen's backstory, expertise, and work with the Michigan Department of Education

(4:58) Combining systems and complexity issues in businesses

(7:36) Common pain points and indicators you need a consultant

(10:20) Challenges of scaling and the value of external help

(16:31) The importance of an outside perspective in business consulting

(19:22) Different consulting approaches and client work strategies

(24:02) Karen's expertise in profitability and the 3s profit optimizer framework

(27:33) Impact of customer experience on profitability and profit leak assessment