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Maya Topitzer on the Future of Patient Registration AI for Private Practice
EPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug interviews Maya Topitzer, the founder of Breksey, an AI-powered client relationship management (CRM) tool built to help clinicians run their private practices like thriving businesses. The discussion dives into a critical, often-overlooked pain point for practice owners: patient registration.
Maya explains that patient registration is more than just booking an appointment; it's a broad process that starts with a potential client's first inquiry and ends with their initial visit. The biggest pain points she sees are the endless back-and-forth communication, which can lead to missed opportunities, and the burden on practice owners' personal time. Jeremy and Maya share how AI and technology, when used ethically, can "crack the code" on these challenges.
The conversation covers the hidden costs of outdated registration systems, such as lost revenue from slow response times and the burnout that comes from administrative work encroaching on nights and weekends. Maya explains how Breksey's technology helps by converting more inquiries into booked appointments and streamlining the process to reduce data entry errors that cause billing headaches down the line. They also touch on the importance of patient experience and how AI can provide a more personalized, less "clunky" intake process.
The episode concludes with a look at the future of AI in practice management and Maya's core piece of advice for all healthcare professionals: ask for more money and remember your power.
KEYWORDS
Revenue Cycle Management, RCM, Patient Registration, AI for Healthcare, Practice Management, Mental Health Billing, Credentialing, Claim Denials, EHR, Payer, Private Practice, Breksey
TAKEAWAYS
Patient Registration is Your Top Funnel. Patient registration isn't just about scheduling; it's a critical part of the revenue cycle that starts from the very first inquiry. Optimizing this process can significantly impact your practice's growth and financial health by ensuring you don't miss out on potential clients.
AI Can Maximize Your Time and Revenue. AI-powered tools can help you reclaim personal time and capture lost revenue by automating the back-and-forth communication and streamlining intake. According to Maya, practices using Breksey can double their conversion rate from inquiry to booked appointment.
"Bad Data In" Equals "Big Headaches Downstream." Errors in patient registration, like data typos or missing information, create a "massive headache" for billers later on and can lead to claim denials. Technology helps reduce this margin for error by capturing accurate data right from the start.
The Future of Tech is Simple and Conversational. Jeremy and Maya agree that the goal for future practice management technology is to move away from cumbersome, repetitive clicks and toward a more conversational interface. This would allow clinicians to focus on patient care, not paperwork.
You Have More Power Than You Think. Maya's final piece of advice is a powerful one: remember your worth and don't be afraid to ask for more money. As a professional, you have the power to negotiate and ensure your services are not undervalued.
CHAPTERS
00:00 Introduction to Breksey and Its Mission
05:26 Reclaiming Time and Revenue in Patient Intake
09:22 AI Myths in Patient Registration
12:35 Doubling Conversion Rates with Breksey
17:21 Reducing Errors, Reducing Friction: A Better Patient Journey
20:08 Addressing Data Privacy Concerns in AI
22:36 Clinicians as Partners, Not Products
24:55 Revenue Cycle Wins Through Better Registration
27:36 From Community Insights to Insurance Leverage
29:54 Choosing the Right AI for Patient Registration
31:50 Regulation, Risk, and Responsible AI
34:34 Reducing Admin, Maximizing Care: The Future of Practice Tech
37:10 Conclusion: Maximizing Your Practice’s Potential
RESOURCES
Today Sponsors: Blueprint
Learn More About The Claim Game: Visit practicesol.com/podcast
The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub.
Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog.
Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance.
Breksey: A comprehensive solution designed to empower therapists in private practice.
Get full access to The Claim Game at jeremyzug.substack.com/subscribe
View all episodes
By Jeremy and Kathryn ZugEPISODE SUMMARY
In this episode of The Claim Game, Jeremy Zug interviews Maya Topitzer, the founder of Breksey, an AI-powered client relationship management (CRM) tool built to help clinicians run their private practices like thriving businesses. The discussion dives into a critical, often-overlooked pain point for practice owners: patient registration.
Maya explains that patient registration is more than just booking an appointment; it's a broad process that starts with a potential client's first inquiry and ends with their initial visit. The biggest pain points she sees are the endless back-and-forth communication, which can lead to missed opportunities, and the burden on practice owners' personal time. Jeremy and Maya share how AI and technology, when used ethically, can "crack the code" on these challenges.
The conversation covers the hidden costs of outdated registration systems, such as lost revenue from slow response times and the burnout that comes from administrative work encroaching on nights and weekends. Maya explains how Breksey's technology helps by converting more inquiries into booked appointments and streamlining the process to reduce data entry errors that cause billing headaches down the line. They also touch on the importance of patient experience and how AI can provide a more personalized, less "clunky" intake process.
The episode concludes with a look at the future of AI in practice management and Maya's core piece of advice for all healthcare professionals: ask for more money and remember your power.
KEYWORDS
Revenue Cycle Management, RCM, Patient Registration, AI for Healthcare, Practice Management, Mental Health Billing, Credentialing, Claim Denials, EHR, Payer, Private Practice, Breksey
TAKEAWAYS
Patient Registration is Your Top Funnel. Patient registration isn't just about scheduling; it's a critical part of the revenue cycle that starts from the very first inquiry. Optimizing this process can significantly impact your practice's growth and financial health by ensuring you don't miss out on potential clients.
AI Can Maximize Your Time and Revenue. AI-powered tools can help you reclaim personal time and capture lost revenue by automating the back-and-forth communication and streamlining intake. According to Maya, practices using Breksey can double their conversion rate from inquiry to booked appointment.
"Bad Data In" Equals "Big Headaches Downstream." Errors in patient registration, like data typos or missing information, create a "massive headache" for billers later on and can lead to claim denials. Technology helps reduce this margin for error by capturing accurate data right from the start.
The Future of Tech is Simple and Conversational. Jeremy and Maya agree that the goal for future practice management technology is to move away from cumbersome, repetitive clicks and toward a more conversational interface. This would allow clinicians to focus on patient care, not paperwork.
You Have More Power Than You Think. Maya's final piece of advice is a powerful one: remember your worth and don't be afraid to ask for more money. As a professional, you have the power to negotiate and ensure your services are not undervalued.
CHAPTERS
00:00 Introduction to Breksey and Its Mission
05:26 Reclaiming Time and Revenue in Patient Intake
09:22 AI Myths in Patient Registration
12:35 Doubling Conversion Rates with Breksey
17:21 Reducing Errors, Reducing Friction: A Better Patient Journey
20:08 Addressing Data Privacy Concerns in AI
22:36 Clinicians as Partners, Not Products
24:55 Revenue Cycle Wins Through Better Registration
27:36 From Community Insights to Insurance Leverage
29:54 Choosing the Right AI for Patient Registration
31:50 Regulation, Risk, and Responsible AI
34:34 Reducing Admin, Maximizing Care: The Future of Practice Tech
37:10 Conclusion: Maximizing Your Practice’s Potential
RESOURCES
Today Sponsors: Blueprint
Learn More About The Claim Game: Visit practicesol.com/podcast
The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub.
Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog.
Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance.
Breksey: A comprehensive solution designed to empower therapists in private practice.
Get full access to The Claim Game at jeremyzug.substack.com/subscribe