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This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel?

Is it necessary for a business to actually have a forecast, or can they get by with merely guessing. 

Was there ever a situation where the answer was ‘Maybe WFM can benefit us’?

Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’.

1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a missing forecast.

2. Guessing is Not a Strategy - In a world of chaos, guessing is risky.

3. The Avengers of Ops Control - Using the talents of WFM to provide more than an Excel Roster.

4. From Firefighting to Leading - Stop surviving the day, start mastering it.

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