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MBA196: Customer Journey Treasure Hunting
Vince Mirabelli shares some practical, how-to approaches to developing empathy, mapping the customer journey, and finding business process improvement opportunities along the way.
The post MBA196: Customer Journey Treasure Hunting appeared first on Mastering Business Analysis.
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By Dave Saboe, CBAP, PMP, CSM | Certified Business Analysis Professional | Agile Coach
4.7
8282 ratings
Vince Mirabelli shares some practical, how-to approaches to developing empathy, mapping the customer journey, and finding business process improvement opportunities along the way.
The post MBA196: Customer Journey Treasure Hunting appeared first on Mastering Business Analysis.
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