Vince Mirabelli shares some practical, how-to approaches to developing empathy, mapping the customer journey, and finding business process improvement opportunities along the way.
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View all episodesBy Dave Saboe, CBAP, PMP, CSM | Certified Business Analysis Professional | Agile Coach
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MBA196: Customer Journey Treasure Hunting
Vince Mirabelli shares some practical, how-to approaches to developing empathy, mapping the customer journey, and finding business process improvement opportunities along the way.