Joanne Besner, BSW, MBA, ACC, and caregiver, received her Bachelor of Social Work and Master of Business Administration from McGill University, and a Professional Coaching designation from the John Molson Executive Centre at Concordia University. Ms. Besner coaches and facilitates workshops for health care professionals and community organizations, including the McGill University School of Social Work, where she is also an internship liaison supervisor. Her 35-year career in Quebec community health care spans many roles including frontline social work, clinical supervisor, manager, researcher and trainer. 

Ms. Besner will explain how negative emotions can interfere with our ability to manage difficult situations and offer tools to help us respond constructively to challenging situations. 

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McGill Cares is supported by the Amelia Saputo Community Outreach for Dementia Care.   

McGill Cares is an initiative of the McGill Dementia Education Program, which is funded by private donations. To contribute or for more information about our program, please visit http://www.mcgill.ca/dementia.  This page also contains a link to trusted resources specific to dementia.      

If you have any topics or questions that you would like us to address during our weekly webcasts, please email us at [email protected].