Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.

For Your Information:

MONOC: https://www.monoc.org/newPub/index.cfm

The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS

Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org