Lessons In Product Management

Measuring Customer Sentiment feat. Pranav Desai - Chief Product Officer at Reputation

01.19.2022 - By Path2ProductPlay

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On today’s episode you’ll hear from Pranav Desai, Chief Product Officer at Reputation. We covered a ton of ground in the thirty minutes or so we talked, so don’t feel bad if you have to listen twice to take it all in. You’ll hear us talk about:

Why one customer’s feedback isn’t the end all be all for decision making

Why Product should own voice of the customer

How to balance quantitative data with qualitative.

How to distinguish between signals and noise

And so much more.

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