How does the patient experience impact business success? Michelle Babcock, MSPT, Chief Experience Officer at Spooner Physical Therapy, shares her expertise about using data to improve the patient experience. From understanding patient loyalty to measuring patient experience quality in PT, Michelle along with host, Liz Heckmueller, DPT, discuss the crucial link between employee engagement and patient outcomes. Join us as we uncover key insights that empower rehab therapists to provide exceptional care, optimize patient satisfaction, and foster a supportive and growth-oriented environment.

Learn more: https://www.spoonerpt.com/ https://bit.ly/webptreport23 https://www.webpt.com/podcast