Medical Management Radio

Pablo Reyna is an industry professional in technology, marketing, and sales consultation. He is currently the Channel Program & Partner Manager at Texas Systems Group, an organization that works with companies in...

Colin Carr is the CEO and Founder of CARR Healthcare Realty, a company founded on protecting healthcare providers in commercial real estate transactions. Colin, a commercial real estate expert, has completed over a thousand commercial real estate transactions and has helped his clients in the healthcare industry save millions of dollars and maximize their profitability. Today, CARR and its team of Healthcare Real Estate Advisors are the leading providers of commercial real estate services for healthcare professionals across the country.

Colin joins me today to discuss how healthcare providers can get the most out of real estate transactions. He highlights the importance of hiring real estate agents to represent medical practices in buying or leasing property. He reveals the top mistakes healthcare practices make when looking for real estate and shares his advice on renegotiating leases. He also discusses how the pandemic will affect the commercial real estate market and explains why landlords would be willing to work with healthcare providers, especially in the time of COVID-19.

“A mistake in a commercial real estate transaction can be worth hundreds of thousands of dollars.” - Colin Carr

This week on PAHCOM:

● Why every healthcare provider should hire real estate agents when looking for properties

● How healthcare providers can increase their net worth through commercial real estate

Jeremy Gilman is the Co-Founder and Chief Marketing Officer of RxVantage, an organization dedicated to improving the efficiency of how healthcare providers connect with life science representatives. Jeremy and his team at RxVantage are focused on growing the network of medical practices on their platform and increasing engagement.

Jeremy joins me today to discuss how health care providers and life science representatives connect. He shares how healthcare technology is rapidly advancing and how life science representatives have specialized. He discusses the different specialists that healthcare providers can connect with and how these specialists function in their areas. He also shares best practices in managing the scheduling process efficiently and how automating a healthcare office’s rep management saves time.

 

“Physicians want to meet with people who have news about products that matter. We want to make sure they’re meeting with the right person with the right products.” - Jeremy Gilman

 

This week on PAHCOM:

● What led to the creation of RxVantage

● The shift towards the specialization of life science representatives

● The importance of managing time in the healthcare industry

● The unique perspectives that medical liaisons could provide

● How nurse educators help in training and administrating drugs

● The growing trends in medical billing and the need for reimbursement specialists and clinical trial coordinators

● How RxVantage helps healthcare offices locate and manage the life science representatives and specialists they need

● Facilitating best practices in a medical practice’s scheduling process using RxVantage

● How COVID-19 accelerated the pace of change and adoption of new technologies in healthcare and life sciences

● Creating informed conversations between physicians, their staff, and life science representatives

● RxVantage as a messaging solution for medical offices and companies

 

Connect with Jeremy Gilman:

● RxVantage Website

●

George C. Hlavac is the Co-Founder and Managing Partner of Hoffman Hlavac & Easterly. George practices exclusively in the areas of labor and employment law and ...

Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed.

Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership.

“Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP

This week on PAHCOM:

● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam

● The qualities leaders should have, especially in independent practices

● Advice on supporting your medical staff and practice owner and how to strengthen teamwork

● Creating back-up and contingency plans in preparation for an emergency

● Why disaster and emergency plans need to be included in a team’s annual competencies

● Managing employee redeployment and refocusing staff in times of emergencies

● How PAHCOM has helped Helena’s career

● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is

● The benefits of joining a local PAHCOM chapter

● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification

Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc.

Resources Mentioned:

●

Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed.

Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership.

“Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP

This week on PAHCOM:

● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam

● The qualities leaders should have, especially in independent practices

● Advice on supporting your medical staff and practice owner and how to strengthen teamwork

● Creating back-up and contingency plans in preparation for an emergency

● Why disaster and emergency plans need to be included in a team’s annual competencies

● Managing employee redeployment and refocusing staff in times of emergencies

● How PAHCOM has helped Helena’s career

● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is

● The benefits of joining a local PAHCOM chapter

● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification

Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc.

Resources Mentioned:

●

Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms.

Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis.

“We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler

This week on PAHCOM:

* The importance of focusing on your health during the novel coronavirus pandemic

* Factors that can contribute to compromising your immune system beyond pre-existing medical conditions

* Precautions healthcare workers can take to ensure the safety and health of others outside of their work environment

* Effective home health habits for healthcare workers

* Combatting feelings of hopelessness and depression in the face of a health pandemic

* How your behavioral and emotional health impacts your overall health and wellness

* Why Dr. Rasler believes 80% of the health situations seen in emergency rooms can be avoided

* Creating motivation to break unhealthy habits

* Advice for non-clincial office workers for managing their stress and health while working under increased pressure

Resources:

* Health, Motivation and the Near-Death Experience (https://www.youtube.com/watch?v=Pf5ioVczvSI) - TEDxDouglasville

Connect with Dr. Frank Rasler:

* AC Spine & Wellness Center

*

Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms.

Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis.

“We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler

This week on PAHCOM:

* The importance of focusing on your health during the novel coronavirus pandemic

* Factors that can contribute to compromising your immune system beyond pre-existing medical conditions

* Precautions healthcare workers can take to ensure the safety and health of others outside of their work environment

* Effective home health habits for healthcare workers

* Combatting feelings of hopelessness and depression in the face of a health pandemic

* How your behavioral and emotional health impacts your overall health and wellness

* Why Dr. Rasler believes 80% of the health situations seen in emergency rooms can be avoided

* Creating motivation to break unhealthy habits

* Advice for non-clincial office workers for managing their stress and health while working under increased pressure

Resources:

* Health, Motivation and the Near-Death Experience (https://www.youtube.com/watch?v=Pf5ioVczvSI) - TEDxDouglasville

Connect with Dr. Frank Rasler:

* AC Spine & Wellness Center

*

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

* How practice managers can break through barriers to increase patient engagement

* How to identify patient communication preferences to reduce patient drop-out rates

* Balancing patient preferences with best practices

* What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients

* The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis

* Reminder messaging strategies that are proving to be ineffective

* Why dental and vision practices tend to have higher patient engagement rates

* Factors to consider that contribute to patient engagement

* The impact that automated recall messages can have on your practice’s revenue

* How Solutionreach helps providers improve patient experiences and provide better care to their patients

Connect with Lea Chatham:

* Solutionreach

* Phone: (866) 605-6867

* Solutionreach on LinkedIn

* Solutionreach  on Facebook

* Solutionreach  on Twitter

* Lea Chatham on LinkedIn (https://www.linkedin.com/in/leachatham/)

Subscribe,

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

* How practice managers can break through barriers to increase patient engagement

* How to identify patient communication preferences to reduce patient drop-out rates

* Balancing patient preferences with best practices

* What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients

* The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis

* Reminder messaging strategies that are proving to be ineffective

* Why dental and vision practices tend to have higher patient engagement rates

* Factors to consider that contribute to patient engagement

* The impact that automated recall messages can have on your practice’s revenue

* How Solutionreach helps providers improve patient experiences and provide better care to their patients

Connect with Lea Chatham:

* Solutionreach

* Phone: (866) 605-6867

* Solutionreach on LinkedIn

* Solutionreach  on Facebook

* Solutionreach  on Twitter

* Lea Chatham on LinkedIn (https://www.linkedin.com/in/leachatham/)

Subscribe,