Medical Management Radio

Pablo Reyna is an industry professional in technology, marketing, and sales consultation. He is currently the Channel Program & Partner Manager at Texas Systems Group, an organization that works with companies in improving and reducing the cost of managing their Corporate Information Technology. Before joining TXSG, Pablo was the Business & Healthcare I.T. Solutions Consultant for CompuCom and the Business I.T. Consultant for 3S Services.

Pablo joins me today to discuss what medical practices can do to prepare for their IT audit. He discusses the three key areas healthcare providers need to assess the most when it comes to IT compliance and reveals the biggest IT security issues medical practices face. He also highlights the benefits of hiring an IT service provider and illustrates how the Texas Security Group can help protect medical practices’ IT security and compliance.

“One of the biggest issues medical practices face is IT security and awareness training. How do you keep track of that? What available training is out there?” - Pablo Reyna

This week on PAHCOM:

● What an IT audit is, what they assess, and the ramifications of failing an audit

● Improving physical security through access control and enhancing a medical practice’s technical security

● The potential problems medical practices face when doctors use free email services like Gmail or Hotmail

● Encrypted emails as part of security and why medical practices should provide separate Wi-Fi access for employees and patients

● What a medical practice manager should be aware of when it comes to personnel IT security

● How often policies need to be revamped or rewritten and why IT security needs to be assessed quarterly

● Areas in IT security compliance where medical offices experience issues the most

● Why phishing is the number one security issue with healthcare providers and the importance of providing training for IT security

● How the Texas Systems Group monitors a practice and ensures their continuing readiness for audits

● The types of tools TXSG uses to train staff with security and awareness

Connect with Pablo Reyna:

● Texas Systems Group Website

● Texas Systems Group on YouTube

● Texas Systems Group on Twitter

● Texas Systems Group on LinkedIn

● Pablo Reyna on LinkedIn

● Email: [email protected]

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Colin Carr is the CEO and Founder of CARR Healthcare Realty, a company founded on protecting healthcare providers in commercial real estate transactions. Colin, a commercial real estate expert, has completed over a thousand commercial real estate transactions and has helped his clients in the healthcare industry save millions of dollars and maximize their profitability. Today, CARR and its team of Healthcare Real Estate Advisors are the leading providers of commercial real estate services for healthcare professionals across the country.

Colin joins me today to discuss how healthcare providers can get the most out of real estate transactions. He highlights the importance of hiring real estate agents to represent medical practices in buying or leasing property. He reveals the top mistakes healthcare practices make when looking for real estate and shares his advice on renegotiating leases. He also discusses how the pandemic will affect the commercial real estate market and explains why landlords would be willing to work with healthcare providers, especially in the time of COVID-19.

“A mistake in a commercial real estate transaction can be worth hundreds of thousands of dollars.” - Colin Carr

This week on PAHCOM:

● Why every healthcare provider should hire real estate agents when looking for properties

● How healthcare providers can increase their net worth through commercial real estate

● Evaluating whether a medical practice should purchase or lease office space

● The importance of negotiating on multiple commercial real estate properties

● Common mistakes medical practice owners make when negotiating a lease

● The difference between residential and commercial real estate

● Renegotiating a lease in the time of COVID-19

● How COVID-19 is going to impact the commercial real estate market for healthcare providers

● How to choose the best real estate agents for healthcare providers and medical practices

● The average cost of real estate transactions for healthcare providers

Related Content:

● CARR on PAHCOM

Connect with Colin Carr:

● CARR Healthcare Realty Website

● CARR Healthcare Realty on Facebook

● CARR Healthcare Realty on Twitter

● CARR Healthcare Realty on YouTube

● CARR Healthcare Realty on Instagram

● CARR Healthcare Realty on LinkedIn

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Jeremy Gilman is the Co-Founder and Chief Marketing Officer of RxVantage, an organization dedicated to improving the efficiency of how healthcare providers connect with life science representatives. Jeremy and his team at RxVantage are focused on growing the network of medical practices on their platform and increasing engagement.

Jeremy joins me today to discuss how health care providers and life science representatives connect. He shares how healthcare technology is rapidly advancing and how life science representatives have specialized. He discusses the different specialists that healthcare providers can connect with and how these specialists function in their areas. He also shares best practices in managing the scheduling process efficiently and how automating a healthcare office’s rep management saves time.

“Physicians want to meet with people who have news about products that matter. We want to make sure they’re meeting with the right person with the right products.” - Jeremy Gilman

This week on PAHCOM:

● What led to the creation of RxVantage

● The shift towards the specialization of life science representatives

● The importance of managing time in the healthcare industry

● The unique perspectives that medical liaisons could provide

● How nurse educators help in training and administrating drugs

● The growing trends in medical billing and the need for reimbursement specialists and clinical trial coordinators

● How RxVantage helps healthcare offices locate and manage the life science representatives and specialists they need

● Facilitating best practices in a medical practice’s scheduling process using RxVantage

● How COVID-19 accelerated the pace of change and adoption of new technologies in healthcare and life sciences

● Creating informed conversations between physicians, their staff, and life science representatives

● RxVantage as a messaging solution for medical offices and companies

Connect with Jeremy Gilman:

● RxVantage Website

● Jeremy Gilman on LinkedIn

● Email: [email protected]

● RxVantage on Facebook

● RxVantage on LinkedIn

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

George C. Hlavac is the Co-Founder and Managing Partner of Hoffman Hlavac & Easterly. George practices exclusively in the areas of labor and employment law and provides counsel regarding workplace issues such as harassment, employment discrimination, and wrongful discharge. In addition to his work representing employers, George frequently lectures in workshops, conferences, and seminars about labor and employment law issues. He recently hosted a webinar for PAHCOM members where he discussed the developing area of pandemic law.

Today, George joins me to discuss getting employees to return to work when the government eases pandemic-related restrictions. He shares updates on the details of the Paycheck Protection Program Flexibility Act of 2020 and discusses key actions employers can do if a worker is reluctant to go back to work. He also underscores the importance of documentation and shares his advice for employers on how to make decisions on recalling employees back to work.

“In recalling employees, it’s critical for every medical practice to ensure that their decisions are based on objective criteria.” - George C. Hlavac

This week on PAHCOM:

● Changes and updates on the PPP Flexibility Act 2020

● Getting reluctant employees back to work after the coronavirus pandemic and what employers should do if a staff member refuses to return to work

● How an employer’s forgiven loan could be impacted if an employee refuses a return to work offer

● Working with FMLA requests during the COVID-19 crisis

● Why it’s essential for employers to document return-to-work offers in writing

● The Families First Coronavirus Response Act and how employers can handle workers having childcare issues

● Using monetary incentives for employees to return to work and the max amount of loan forgiveness for payroll purposes

● Employers making masks mandatory when returning to work

● How to plan around recalling employees back to work

Resources Mentioned:

● Employment Law Implications of COVID-19 Webinar with George C. Hlavac

Connect with George C. Hlavac

● Hoffman Hlavac & Easterly

● George C. Hlavac on LinkedIn

● Email: [email protected]

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed.

Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership.

“Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP

This week on PAHCOM:

● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam

● The qualities leaders should have, especially in independent practices

● Advice on supporting your medical staff and practice owner and how to strengthen teamwork

● Creating back-up and contingency plans in preparation for an emergency

● Why disaster and emergency plans need to be included in a team’s annual competencies

● Managing employee redeployment and refocusing staff in times of emergencies

● How PAHCOM has helped Helena’s career

● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is

● The benefits of joining a local PAHCOM chapter

● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification

Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc.

Resources Mentioned:

● PAHCOM Library

● PAHCOM ListServ

Connect with Helena Farabella, CMM, HITCM-PP:

● Helena Farabella on LinkedIn

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed.

Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership.

“Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP

This week on PAHCOM:

● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam

● The qualities leaders should have, especially in independent practices

● Advice on supporting your medical staff and practice owner and how to strengthen teamwork

● Creating back-up and contingency plans in preparation for an emergency

● Why disaster and emergency plans need to be included in a team’s annual competencies

● Managing employee redeployment and refocusing staff in times of emergencies

● How PAHCOM has helped Helena’s career

● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is

● The benefits of joining a local PAHCOM chapter

● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification

Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc.

Resources Mentioned:

● PAHCOM Library

● PAHCOM ListServ

Connect with Helena Farabella, CMM, HITCM-PP:

● Helena Farabella on LinkedIn

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms.

Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis.

“We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler

This week on PAHCOM:

Resources:

Connect with Dr. Frank Rasler:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms.

Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis.

“We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler

This week on PAHCOM:

Resources:

Connect with Dr. Frank Rasler:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

Connect with Lea Chatham:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.

Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing.

Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice

“You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham

This week on PAHCOM:

Connect with Lea Chatham:

Subscribe, Rate & Share

Thanks for tuning into this week’s episode of the PAHCOM Podcast, the medical management radio show for the solo provider and small group physician practice. If you enjoyed this episode, please head over to Apple Podcasts to subscribe and leave us a rating and review.

Don’t forget to visit our website, like us on Facebook, and follow us on Twitter, Instagram, and LinkedIn. And be sure to share your favorite episodes with your friends and colleagues on social media.

DISCLAIMER: The PAHCOM Podcast is NOT intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment purposes only.