What happens when a clinician gets frustrated with the technology that's supposed to save time?

In this episode of MedTech Decoded, Sarah-Jane Walls takes you behind the scenes of Charlie Clinical, the AI-powered clinical assistant she built after 18 months of using existing documentation tools in practice.

Designed specifically for physiotherapists, podiatrists, sports therapists and MSK clinicians, Charlie Clinical combines consultation transcription, clinical decision support, automated report generation, rehabilitation planning and prescription request workflows into one intuitive platform.

SJ shares the real-world frustrations that led to its development, including endless copying and pasting, rising software costs, and disconnected systems that slow clinicians down rather than support them.

Inside this episode you'll discover:

• Why existing AI note-taking tools weren't enough
• How Charlie Clinical integrates NICE guidelines, NHS MSK pathways and BNF medication references
• The role of AI in supporting (not replacing) clinical decision-making
• Automated patient letters, GP referrals and treatment notes
• Simple rehabilitation handouts generated directly from clinical consultations
• Prescription request workflows for allied health professionals
• Direct integration with Cliniko and future plans for wider practice management software support
• Opportunities to become one of the first Charlie Clinical beta testers

If you're a healthcare professional drowning in paperwork and looking for practical ways to use AI in clinical practice, this episode offers a glimpse into what the future of healthcare documentation could look like.

To learn more about Charlie Clinical or register your interest in beta testing, connect with Sarah-Jane Walls and the MedTech team.

AI should reduce administrative burden, improve patient care, and give clinicians more time to do what they do best.

That's exactly what Charlie Clinical was built to achieve.

The conversation delves into the understanding of Claudia Quena Syndrome, the impact on the individual's life, symptoms, clinician visits, misdiagnosis, hospitalization, recovery, long-term effects, and management. The conversation delves into the life-altering impact of a medical condition, the physical limitations and challenges faced, the journey of rehabilitation, and the role of podiatry intervention in providing relief and support. It also highlights the importance of recognizing red flags and providing comprehensive patient care.

Takeaways

• Claudia Quena Syndrome symptoms can be misdiagnosed, leading to delayed treatment and severe neurological damage.
• Understanding the impact of Claudia Quena Syndrome on an individual's life and the challenges of recovery is crucial for healthcare professionals. Life-altering impact of medical conditions
• Challenges and limitations in physical mobility
• Importance of comprehensive patient care and recognizing red flags

Chapters

• 00:00 Understanding Claudia Quena Syndrome
• 05:54 Symptoms and Clinician Visits
• 17:34 Hospitalization and Recovery
• 28:19 Long-Term Effects and Management
• 33:52 Physical Limitations
• 40:17 Foot Pain and Relief
• 54:46 Red Flags and Patient Care

Steph Owen shares her experience of a typical clinic day at Soul Podiatry, highlighting the diverse range of services offered and the challenges of managing multiple roles. She discusses the adoption of Heidi, an AI transcription tool, to improve clinical efficiency and streamline note-taking. The conversation delves into the functionality of Heidi, its impact on patient experience, and the trust and risk associated with using the tool. The conversation covers the use of Heidi, an AI tool, to improve workflow efficiency, team utilization, and business impact. It also delves into the mindset and adaptation required for embracing new tools and the importance of work-life balance in the context of AI adoption.

Takeaways

• Adopting AI transcription tools like Heidi can significantly improve clinical efficiency and streamline note-taking.
• Heidi's impact on patient experience, trust, and risk management is a crucial consideration for healthcare professionals using the tool. Workflow efficiency and time-saving benefits of AI tools like Heidi
• Embracing change and adapting to new tools for improved clinical practice

Chapters

• 00:00 A Day in the Life of Soul Podiatry
• 13:02 Understanding Heidi's Functionality
• 25:02 Enhancing Patient Experience with Heidi
• 32:12 Workflow Efficiency with Heidi
• 45:28 Business Impact and Adoption of AI Tools
• 52:21 Embracing Change and Work-Life Balance

The conversation provides an inside look at MedTech, covering its overview, AI bots and automation, and marketing and communication. The overview includes a tour of the MedTech system, its features, and functionalities. The AI bots and automation section delves into the use of AI bots for conversation and voice AI, as well as the training and capabilities of these bots. The marketing and communication segment explores the use of the platform for scheduling, social media management, and automations for customer interactions.

Takeaways

• MedTech Overview
• AI Bots and Automation
• Marketing and Communication

Chapters

• 00:00 Inside MedTech: Overview
• 13:05 Marketing and Communication

Welcome to MedTech Decoded. This podcast I created as a clinician myself and also owning a consultancy for the last 10 years, helping medical practises throughout mainly the UK implement systems, smart systems, and automation into their businesses. We talk about AI, we talk about coding, we talk about CRM systems, booking systems, and more. This is the podcast for those in the wellness and medical profession who want to start to implement AI into their business.

In this episode of MedTech Decoded, SJ Walls is joined by Jo from She is Beauty, a beauty and wellness salon in Giffnock, Glasgow.

Jo shares how she moved from paper diaries and phone calls to online booking, business WhatsApp, automation and AI-supported systems. We talk about what it really feels like to bring tech into a service business, why AI does not have to make things impersonal, and how beauty, wellness and clinic owners can start using better systems one step at a time.

This is a practical, honest conversation about AI in a real business, not future hype.

Find Jo at She is Beauty:
https://www.sheisbeautysalon.co.uk/

The conversation delves into the challenges of financial change, the struggle to take a leap, and the rarity of self-motivation in achieving goals. It highlights the difficulty in making financial changes, the resistance to taking a leap, and the rarity of self-motivation in achieving goals.

Takeaways

• Financial change is difficult
• People struggle to take a leap
• Creatures of habit
• Goals are often unachievable
• Self-motivation is rare

Chapters

• 00:00 Challenges of Financial Change

John Gibbons left school at 15 with no qualifications. He joined the army at 16, served in the Gulf War, and worked his way from physical trainer to osteopath to lecturing at Oxford University. Today he has nine best-selling books, 17,000+ students worldwide, and a business that runs while he's teaching in Barbados or coaching the San Jose Sharks ice hockey team.

In this episode of MedTech Decoded, SJ Walls sits down with John to unpack the full story — the journey, the books, the COVID pivot that changed everything, and the tech stack that makes it all work.

WHAT WE COVER: 00:00 Introduction 02:30 The Signal — Jim Rohn & packaging your expertise 05:00 From South Wales to Oxford University — John's story 12:00 How a signed book contract forced the first book into existence 18:00 When did John realise his knowledge could reach beyond the treatment room? 22:00 COVID, the online pivot, and why he never would have done it voluntarily 28:00 Kajabi — running a global education business with 17,000+ students 34:00 Meet Alfie — the AI bot built for the Body Master Method 38:00 What AI can and can't do for osteopaths and manual therapists 44:00 Passive income, books as assets, and not trading time for money 50:00 Advice for clinicians with knowledge worth sharing 54:00 What's next — new course, new book, Barbados, San Jose

BOOKS MENTIONED:

• The Chimp Paradox — Prof Steve Peters
• Eat That Frog — Brian Tracy
• Atomic Habits — James Clear

QUOTE OF THE EPISODE: Jim Rohn — "Work harder on yourself than you do on your job."

CONNECT WITH JOHN GIBBONS & THE BODY MASTER METHOD: Website & courses: https://www.johngibbonsbodymaster.co.uk Online courses: https://bodymaster-method.mykajabi.com YouTube: https://www.youtube.com/user/Jgibbo246 Facebook: https://www.facebook.com/bodymastermethod

ABOUT MEDTECH DECODED: MedTech Decoded is the weekly briefing for clinicians, founders, and healthcare operators serious about AI and innovation in health technology. Hosted by SJ Walls, based in Glasgow, Scotland.

Want to be a guest? Book here: https://medtechdecoded.com/podcastbookings

Subscribe for new episodes every week. If this was useful, please leave a review — it genuinely helps more people find the show.

John Gibbons shares his journey from a challenging childhood to becoming a renowned figure in the field of osteopathy. His experiences in the military, training, teaching, and career growth highlight the resilience and determination required to overcome adversity and achieve success.

Takeaways

• Overcoming adversity
• Career progression

Chapters

• 00:00 Early Life and Adversity

The conversation covers digital engagement, AI bot development, automation of sales and course booking, communication management, and the impact of embracing tech and AI in work. John's knowledge-based AI bot, Alfie, is a key focus, along with the automation of communication and sales processes.

Takeaways

• AI bot development
• Communication automation

Chapters

• 00:00 Digital Engagement and Communication

In this episode, SJ Walls sits down with John Gibbons — osteopath, international best-selling author of nine books, and founder of the Body Master Method.

John's story isn't a straight line. He left school at 15 with no qualifications, joined the army at 16, served in the Gulf War, and worked his way from physical trainer to osteopath to lecturing at Oxford University. Today, he has over 17,000 students worldwide, his books have been translated into eight languages, and his business runs largely without him being in the treatment room.

In this conversation, we get into the journey, the books, the pivot to online during COVID, and the tech stack — including Kajabi, Go High Level, and the AI bot we built together — that makes it all work.

This one is full of grit, honesty, and genuinely useful insight for any clinician thinking about what's possible beyond the clinic.

What we cover:

• Growing up in the valleys of South Wales and the unlikely road to Oxford University
• How a signed book contract changed everything — and why accountability is the real secret to getting things done
• Why John never would have gone online if COVID hadn't forced his hand
• How Kajabi became the backbone of a global education business with 17,000+ students
• The AI bot we built for John — meet Alfie — and where that's heading
• Why AI will never replace the hands-on human touch in manual therapy, but will change almost everything else around it
• The honest truth about passive income — and what it actually takes to get there
• Books, motorbikes, Barbados, and coaching the San Jose Sharks

The Decoder — three things to take away:

1. Knowledge doesn't have to live in the treatment room. John built a global business on expertise he already had — the difference was packaging and systems.
2. Books aren't just credentials. Every one of John's became a course, an income stream, and a reason for someone to trust him before they'd ever spoken to him.
3. There's no single platform that does everything — but the right tools, used consistently, change everything.

Connect with John Gibbons & the Body Master Method:

• Website & courses: www.johngibbonsbodymaster.co.uk
• Online courses (Kajabi): bodymaster-method.mykajabi.com
• YouTube: youtube.com/user/Jgibbo246
• Facebook: facebook.com/bodymastermethod
• Books: available via John's website and all major book retailers