Your chats are now your records. In this episode of Mobile Minutes sponsored by ModeOne Technologies, we dig into why mobile and off-channel messages—texts, WhatsApp, Signal, Slack, and Teams—have moved from “nice-to-have” discovery to core evidence and a core compliance obligation. With new DOJ and FTC guidance and eye-watering SEC penalties, regulators are no longer hinting; they’re spelling out what credible programs must include and how they’ll evaluate your effort, resources, and results.
Ruth Hauswirth of Cooley joins Kelly Twigger to translate policy into practice. We break down what changed in 2024, how agencies define off-channel communications, and why “messages are documents” is the standard. Then we get tactical: approved channel lists, BYOD and retention controls that survive scrutiny, legal holds that actually reach phones, and supervised mobile collections that avoid the self-collection trap. We also tackle the messy realities—auto-delete defaults, device upgrades, shadow IT, and the speed regulators and courts now expect when preservation triggers.
If you lead litigation, investigations, or compliance, you’ll walk away with a focused playbook: map your chat footprint, upgrade your holds with plain-English steps, run a tabletop for a subpoena or CID, and align legal, IT, HR, and security on a risk-based governance model. For global teams using WhatsApp or WeChat, we discuss harmonizing standards across jurisdictions and when to prohibit tools you cannot preserve. The through-line is simple: content over form, relevance and proportionality, and a documented, defensible program that proves you took this seriously before the knock on the door.
If business lives in chats, compliance must live there too. Subscribe, share this with your legal and IT teams, and leave a review with one question you want us to tackle next.
Thank you for tuning in to Meet and Confer with Kelly Twigger. If you found today’s discussion helpful, don’t forget to subscribe, rate, and leave a review wherever you get your podcasts. For more insights and resources on creating cost-effective discovery strategies leveraging ESI, visit Minerva26 and explore our practical tools, case law library, and on-demand education from the Academy.