This episode is hosted by Chris Elmore and James Walker. We are excited to bring James onto the Service Excellence Team. 

Here is what you will hear in this episode. 

- Introduction to our newest Business Coach, James Walker.

- How to implement the hiring process and why it is valuable.

- Why it is important to have a skills test of the candidate even if you know them

- Why it is so valuable to have a conversation with the spouse of the candidate