Flight Path by Tern

Meet the New Faces at Tern: Courtney & Brooklyn Join & Product Updates

Listen Later

In this week’s episode, David (CEO and Co-founder), Molly (Head of Product), and Brad (Lead Designer) welcome two new team members to the Tern family: Courtney Denardo and Brooklyn! Courtney joins the agency partnerships team, and Brooklyn steps into the support and enablement team. They share their first impressions of working at Tern, thoughts on the travel community, and some fun icebreaker questions about travel stories and dream dinner guests. Later in the episode, the hosts dive into exciting product updates, including email collaboration enhancements and upcoming data migration features for agencies. They also discuss future-focused projects like group travel tools and a system upgrade to improve Tern’s email and calendar functionalities.

Timestamps:

  • [00:21] – Introduction by David: Recap of last week and welcoming new team members.
  • [02:11] – Courtney Denardo joins the podcast: Her role in agency partnerships and excitement about Tern.
  • [04:32] – Community shout-out: The Tern community’s support in onboarding new team members.
  • [05:05] – Icebreaker: Courtney’s dream dinner party guests and favorite travel memory from Cape Town.
  • [07:07] – Brooklyn joins the podcast: Her role on the support and enablement team and first impressions of Tern’s growth.
  • [10:04] – Icebreaker: Brooklyn’s dream dinner guests and favorite travel experience in Kenya.
  • [13:16] – Product Updates: Brad and Molly talk about improvements, including non-commissionable bookings and trip management tweaks.
  • [18:07] – Email Collaboration Updates: New enhancements to email integration for trip collaborators and communication transparency.
  • [23:08] – Data Importing for Agencies: Discussion on new features enabling agencies to bring their historical data into Tern seamlessly.
  • [27:10] – Upcoming Platform Migration: A deep dive into Tern’s upcoming migration for better email and calendar functionality.
  • [30:52] – Week Ahead: Preview of upcoming work, including a focus on groups and further email improvements.

    • Key Takeaways:

    • New Faces at Tern: Meet Courtney and Brooklyn, two new team members bringing fresh energy to Tern’s partnerships and support teams.
    • Email Collaboration Enhancements: Trip collaborators can now directly email clients from within the platform, streamlining team communication.
    • Agency Data Importing: New data import features will allow agencies to bring historical booking data into Tern, simplifying the transition to the platform.
    • Platform Migration: Tern will undergo a backend system upgrade to improve email reliability, performance, and potential for new features.
      • ...more
      View all episodesView all episodes
      Download on the App Store
      Flight Path by TernBy Tern Software Inc
      • 5
      • 5
      • 5
      • 5
      • 5

      5

      2 ratings

      More shows like Flight Path by Tern

      View all
      Travel with Rick Steves by Rick Steves

      Travel with Rick Steves

      2,381 Listeners

      WDW Prep To Go - a Disney World planning podcast by Shannon Albert

      WDW Prep To Go - a Disney World planning podcast

      1,849 Listeners

      Travel Agent Chatter | Friday 15 by Host Agency Reviews

      Travel Agent Chatter | Friday 15

      81 Listeners

      Lovett or Leave It by Crooked Media

      Lovett or Leave It

      25,022 Listeners

      The Holderness Family Podcast by The Holderness Family

      The Holderness Family Podcast

      3,276 Listeners

      The Disney Dish with Jim Hill by Jim Hill Media Podcast Network

      The Disney Dish with Jim Hill

      988 Listeners

      Bliss To Abundance by Amazing Women and Men Of Power

      Bliss To Abundance

      22 Listeners

      The TIN Lounge by Korrine Johnson & Theresa Chu-Bermudez

      The TIN Lounge

      37 Listeners

      Masters in Travel by Whitney Shindelar and Brianna Glenn

      Masters in Travel

      67 Listeners

      Trade Secrets Podcast by Travel Weekly and TravelAge West

      Trade Secrets Podcast

      28 Listeners

      Strategic Travel Entrepreneur: Business Tips for Travel Agents/Advisors, Travel Agency Owners, and Travel Industry Entrepreneurs by Rita M. Perez

      Strategic Travel Entrepreneur: Business Tips for Travel Agents/Advisors, Travel Agency Owners, and Travel Industry Entrepreneurs

      19 Listeners

      The Social Takeoff Podcast with Kelli Hayes Smith by Kelli Hayes Smith

      The Social Takeoff Podcast with Kelli Hayes Smith

      38 Listeners

      TIQUE Talks by Robin Bradley and Jennifer Jacob

      TIQUE Talks

      98 Listeners

      7 Figure Cruise Business by Korrine Johnson

      7 Figure Cruise Business

      15 Listeners