By Tern Software Inc
The podcast currently has 19 episodes available.
In this episode of Flight Path, the Tern team dives into exciting updates, including the next step in group trip evolution—self-service signup forms! Molly, Brad, and David also discuss enhancements to collaboration tools, from unlocking booking ownership reassignment to making group forms smarter and more integrated. Plus, hear about the fun updates to landing pages based on early feedback, and learn how Tern’s Black Friday sale is the best time to join or upgrade.
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Tune in now and stay ahead of the curve with Tern!
In this episode of Flight Path, David, Molly, and Brad dive into Tern’s latest releases, offering game-changing updates for group travel and collaboration. They celebrate the launch of landing pages, a highly requested feature that’s already transforming how advisors showcase and sell group trips, with over 40 landing pages created in just 14 hours. The team also discusses the new contact collaboration feature, empowering agencies and advisors to seamlessly share client data for smoother teamwork.
The crew shares inspiring user feedback, including a case study from Friend Like Me Travel, whose first month on Tern brought record-breaking sales and a dramatic reduction in commission reconciliation time. With sneak peeks into upcoming group features like self-service signups and reassignment tools, the team underscores their commitment to rapid innovation and user-driven enhancements.
Also, don’t miss their exciting announcement about Tern’s upcoming Black Friday Sale, featuring the best subscription deal of the year, and a heartfelt farewell to David’s glasses as he heads for LASIK surgery!
Highlights:
00:50 – Welcome and weekly updates from David, Molly, and Brad.
01:33 – Molly shares the excitement around the new landing pages and feedback highlights.
05:57 – A closer look at the new Contact Collaboration feature and its benefits for agencies.
12:32 – Exploring the newest group travel updates, including tips for optimizing landing pages.
17:50 – Demo: How to create stunning group trip landing pages in Tern.
25:59 – Sneak peek at upcoming features like self-service signups and trip reassignment.
33:03 – Announcing Tern’s Black Friday Sale and celebrating big wins with user case studies.
Don’t forget to like, comment, and subscribe to stay updated on all the latest Tern features and announcements.
Have feedback? The Tern team loves hearing from you! ✈️
In this episode, David, Brad, and Molly bring listeners behind the scenes of Tern’s latest developments and share stories from the Tern user community. Highlights include the introduction of Scheduled Send, a game-changing email feature allowing advisors to time emails strategically, and Group Itineraries, enhancing efficiency for those managing group travel. Brad dives into user stories showcasing Tern’s impact, including a 140-agent agency that streamlined commission processing by 80% with Tern’s tools. Molly previews next steps for landing pages and collaboration features, setting the stage for future self-service sign-up capabilities. Join the team as they share insights, user feedback, and the roadmap for making Tern a single powerful platform for all travel management needs.
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Catch every feature update and exciting user impact story on Flight Path, and join us in exploring the future of travel tech.
In this week’s Flight Path podcast, Tern’s CEO David Shull, Head of Design Brad Turner, and Head of Product Molly Johnson cover an action-packed week. From the launch of group travel features to insights from Money20/20, and updates on upcoming consortia partnerships, this episode is a must-listen for travel advisors looking to stay ahead.
Group Travel Feature Launch: Tern has officially launched its first group travel feature, allowing advisors to create group trip "shells" with subtrips and centralized settings. This feature offers a streamlined way to organize group itineraries, with more incremental updates to come.
New Financial Tools in Development: David and Molly share insights from Money20/20 in Las Vegas, where they explored best practices for building secure, scalable financial tools. They discuss Tern’s vision for handling agency back-office needs, including secure payment flows, commission tracking, and payroll—setting the stage for a complete back-office solution in 2024.
Consortia Partnerships: Responding to advisor feedback, Tern is actively working on partnerships with major consortia like Signature, Virtuoso, and others to streamline data sharing and access to preferred supplier benefits. David explains the expected timeline and benefits, including future data sync capabilities for easy reporting and access to preferred rates.
Continuous Design Enhancements: Brad highlights recent UX updates, including a refined task table design and email scheduling capabilities, both aimed at improving workflow efficiency and organization for advisors.
Make sure to register for upcoming webinars and follow Tern on social media for the latest updates on product releases and events.
In this episode of Flight Path, the Tern team recaps a whirlwind week, including highlights from the latest product webinar and the addition of a new team member, Dylan! Join David, Molly, and Brad as they dive into exciting updates around group travel, payment integrations, and the road ahead for Tern's ever-evolving platform. From tackling hundreds of webinar questions to outlining the future of back-office functionality, this episode is packed with insights for advisors and agency owners.
Welcoming Dylan to Tern (01:43)
Meet Dylan, the newest addition to the partnerships team, who brings years of experience in both travel advising and software solutions to help scale Tern’s agency-focused initiatives.
Webinar Recap & Highlights (06:05)
Missed the latest webinar? The team recaps the key moments, from agency improvements to advisor updates and much more. Catch the full recording on Tern's YouTube channel for an in-depth look.
New Group Travel Features Coming Soon! (16:37)
The Tern team breaks down the upcoming group trip functionalities, starting with the ability to house subtrips within a larger group trip. Expect additional features like landing pages, self-service signup, and email targeting by the end of the year.
Pro Tip of the Week: Two-Factor Authentication (12:57)
Avoid getting locked out of Tern when you’re traveling! Learn how to set up two-factor authentication with an app for a smoother and more secure experience.
AI and Supplier Integrations (28:26)
David and Brad discuss Tern's current AI capabilities, including how to pull content from supplier websites, PDFs, and emails. Plus, hear their thoughts on potential future supplier integrations and the long-term vision for streamlining bookings.
The Future of Back Office Functionality (34:34)
Molly touches on the exciting direction Tern is heading with agency back-office development, including a vision for streamlining financial tools and direct payment methods.
In this episode of the Flight Path podcast, Tern's CEO and co-founder David Shull, Head of Design Brad Turner, and Head of Product Molly Johnson break down the latest updates from Tern. With major feature releases, upcoming product enhancements, and a big webinar announcement, this week’s episode is packed with exciting news for travel advisors.
Big Webinar Announcement: A must-attend event for travel advisors and agency owners! Tern is hosting a major launch webinar next Wednesday at 3 p.m. ET to dive into the latest feature updates and the future of Tern’s travel technology. Plus, there’s a live giveaway for a $500 Southwest gift card to one lucky attendee. Don’t miss it!
Email Scheduling Coming Soon: Brad shares updates on the upcoming email scheduling feature, a top request from travel advisors. This will let users schedule emails for later—perfect for off-hours work, ensuring communications land at the right time. Expect this feature to launch in the next few weeks.
Pre-Travel Itinerary Section Released: Molly celebrates the launch of the new pre-travel itinerary section, a highly-requested feature that allows advisors to share packing lists, tips, and other non-date-specific information with clients. This update has already generated major buzz in Tern's Facebook community.
Group Travel Development: Group travel tools are officially in development! Molly and Brad explain how Tern is working on tools that will streamline group bookings, payment collection, and management for advisors. Get a sneak peek of what's coming soon.
Design Improvements: Brad shares how the team is constantly refining Tern’s user experience. Recent updates include improvements to tables and filters, making the platform more efficient and consistent across all devices.
Travel Advisors, Not Consumers: David addresses a common question about whether Tern will shift to a consumer-facing model. He reassures listeners that Tern is fully dedicated to empowering travel advisors and has no plans to pivot to direct-to-consumer trip planning.
Make sure to register for the webinar to stay updated on all things Tern and be one of the first to learn about the new group travel tools.
Welcome to Flight Path—Season 2 is here! 🎉 In this episode, David Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) dive into exciting updates and what’s ahead for the Tern community. From new group trip features to email and scheduler upgrades, this episode is packed with insights for travel advisors. Plus, David shares his upcoming adventure of presenting at a conference... on a cruise ship! 🛳️
Season 2 Launch (00:46)
The team kicks off "Season 2" of Flight Path in sync with Tern's Q4! Hear their reactions to the surprise new intro and the journey ahead.
Webinar Announcement (02:50)
Join Tern’s next product webinar on October 23rd, where major updates for advisors and agencies will be shared. Don’t miss this chance to get insights into the latest features and upcoming releases!
Doubling Referral Bonuses (04:10)
Tern is doubling referral bonuses through October 15th! Both you and your referral get $20 credits when they convert to a paid account. Learn more about how you can benefit from spreading the word.
What’s New in Product (05:10)
Molly and Brad discuss key updates, including the launch of new import features for bookings and contacts. Plus, they offer an exciting preview of Tern’s upcoming groups functionality.
Group Trips Timeline (09:24)
Expect major updates to Tern’s group trip features starting in late October. Learn how Tern will soon allow group-level itineraries, shared tasks, and self-service signup pages by the end of the year. If you’ve got a group trip coming up in the next few months, don’t miss this deep dive on what’s coming.
Know-Before-You-Go: A New Feature Is Coming! (17:39)
The community has been asking for it, and it’s almost here—being able to add rich content to itineraries without attaching it to a specific day! Brad teases this highly anticipated update, plus some surprise features to be revealed soon.
Email and Scheduler Upgrades (22:50)
Major improvements are on the way for Tern’s email and scheduling tools. Molly breaks down the behind-the-scenes upgrades to enhance reliability, speed, and functionality. Get ready for a smoother, more intuitive scheduling experience.
The Bigger Vision: Transforming Travel (28:22)
David shares Tern’s long-term vision for the travel industry, moving beyond point solutions to create an integrated system that eliminates manual data entry and streamlines travel advisors' workflows. Discover why Tern believes in the future of a consolidated, all-in-one travel platform.
What’s Ahead for Next Week (31:59)
Brad, Molly, and David share their plans for the week ahead—including David’s first-ever presentation on a cruise ship! 🚢 Catch a sneak peek of what’s to come and how Tern continues to push the travel industry forward.
Register for the Product Webinar (Oct 23rd): Registration link here
Referral Program Details: Learn more about Tern’s referral program
Tern’s Facebook Group: Join the community
In this episode of the Flight Path Podcast, Tern CEO David Shull is back with co-hosts Molly Johnson (Head of Product) and Brad Turner (Lead Designer) to discuss the latest product updates, feature rollouts, and an exciting sneak peek at Tern’s upcoming projects. After a brief break from their regular programming, the trio dives deep into what Tern users can expect next and how the platform continues to evolve based on user feedback.
(01:31) Week in Review:
(07:00) Data Import Features:
(12:19) Design Highlights & Responsive Tables:
(15:48) Preparing for Fall and Wave Season:
(20:06) Sneak Peek: Tern’s Website Overhaul:
(29:36) Double Referral Bonus Announcement:
(31:50) Upcoming Features & Email Integration:
In this week’s episode, David (CEO and Co-founder), Molly (Head of Product), and Brad (Lead Designer) welcome two new team members to the Tern family: Courtney Denardo and Brooklyn! Courtney joins the agency partnerships team, and Brooklyn steps into the support and enablement team. They share their first impressions of working at Tern, thoughts on the travel community, and some fun icebreaker questions about travel stories and dream dinner guests. Later in the episode, the hosts dive into exciting product updates, including email collaboration enhancements and upcoming data migration features for agencies. They also discuss future-focused projects like group travel tools and a system upgrade to improve Tern’s email and calendar functionalities.
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Welcome back to another episode of *Flight Path*! If this is your first time tuning in, be sure to hit *subscribe* to stay updated with everything Tern. In this week's episode, David, Molly, and Brad dive into a packed agenda, covering Tern's recent offsite, exciting product updates, and a sneak peek at what's coming next.
The podcast currently has 19 episodes available.