In this episode, David Shull, Brad Turner, and Molly Johnson discuss recent travels, personal experiences, and significant product updates at Tern. They delve into new features like task collaboration, itinerary enhancements, and agency product improvements, emphasizing the importance of user feedback and continuous development. The conversation also touches on the ongoing groups project and the team's commitment to delivering value regularly.

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In this episode of Flight Path, Tern CEO and co-founder David Shull is joined by Brad Turner, Tern's Head of Design, and Molly Johnson, who leads Tern's Product Organization. They cover a wide range of exciting updates and insights from Tern's development, recent user feedback, and their own travel plans. Here's a breakdown of what was discussed:

🎙️ Welcome to another episode of the Flight Path podcast! Join Tern's co-founder and CEO, David Shull, alongside regulars Molly (Head of Product) and Brad (Head of Design), as they sit down with a special guest, Brian Reath, Tern’s CTO and co-founder.

In this episode, we dive into the heart of Tern’s engineering and product strategy. Here’s what you can expect:

Stay tuned till the end to hear what’s coming up next week for the Tern team, including some exciting travel plans! Don’t forget to like, comment, and subscribe to stay updated with the latest from Tern. Plus, share your favorite songs that invoke special memories in the comments – we’d love to hear from you!

#FlightPathPodcast #TravelTech #StartupJourney #Engineering #ProductDesign #TravelIndustry

In this episode of the Flight Path Podcast, David, Brad, and Molly discuss recent updates and upcoming features in the Tern platform.

They talk about the new commission tracking and reporting feature, which allows advisors to log individual commission payments and track their financial records within Tern. They also mention the upcoming release of the ability to sort the trip board by trip dates and the task collaboration feature. The team reflects on the importance of continuously learning and iterating on features based on user feedback. They also discuss the challenges and successes of data migration and the behind-the-scenes work that goes into improving the platform.

The team kicks off with a casual check-in on their week, sharing personal stories and highlights, including reflections on a recent major webinar that showcased new features like the Groups functionality.

This episode is a special "mailbag" edition, where the team answers a variety of listener-submitted questions. They cover topics ranging from team communication and the challenges of working remotely to insights on Tern’s product roadmap, including upcoming commission tracking features and the future of Tern’s text editor. They also discuss long-term visions for improving the traveler experience, such as enhancements to the mobile app and new reporting capabilities for individual advisors.

Whether you're interested in Tern's latest product updates or curious about the behind-the-scenes workings of a growing tech company, this episode is packed with insights and a few surprises along the way. Tune in for an engaging and unscripted discussion that offers a real look at the team driving Tern forward.

Summary

In this episode of the Flight Path podcast, the team discusses their recent projects and upcoming webinar. They talk about the challenges and progress of implementing flight status updates, as well as the design process behind it. They also give a sneak peek into the upcoming groups feature and the extensive research and planning that has gone into it. The team emphasizes the importance of understanding user workflows and creating a seamless and magical experience for travel advisors and their clients.

Chapters

00:00 Introduction and reminder to subscribe

01:18 Check-in and week in review

04:57 What went into building Flight Status Updates

09:17 Designing for Flight Status Updates

12:45 Updates on AI and Improvements

17:26 Preview of Upcoming Webinar

23:20 Challenges of Building the Groups Feature

29:57 Sequencing and Phases of Groups Development

36:08 Excitement for the Webinar and Future of Tern

In this episode, Brad, Molly, and David discuss the latest updates and upcoming features of the Tern platform. They mention the upcoming major product webinar focused on improvements to the advisor workflow. They also talk about the recent enhancements made to the platform, such as credit card authorization, e-signatures on forms, and preserving pagination when navigating back from library items. The hosts then discuss the future plans for the platform, including closing the gaps in agency features, introducing flight status updates, and launching group travel capabilities. They emphasize the importance of user feedback and the iterative nature of their development process.