This week on Flight Path, we're zooming out and digging deep. David, Molly, and Brad share how Tern is pushing into its next chapter—refining the platform, integrating AI more meaningfully, and unveiling a new era of collaboration and connection for agencies and advisors alike.

Welcome & Updates from the Road
Where in the world is everyone this week? From ski towns to Florida road trips, the team checks in.

The Future of AI at Tern
We believe AI should empower—not replace—travel advisors. David breaks down why AI is different from past tech shifts, and how it can eliminate invisible work to supercharge your business.

What We’re Actually Building with AI Right Now
Molly and Brad dive into the early goals for our revamped AI Assist, how we’re improving trip imports, and what it means to separate data parsing from creative trip-building.

Consortium Integrations Are Coming!
We’re officially building our first integration with Signature Travel Network—and it’s just the beginning. Brad shares a sneak peek of what syncing contacts and marketing tags will look like directly inside Tern.

Huge Collaboration Wins Just Shipped

• Documents are now fully collaborative 🎉
• Credit card authorization is visible to collaborators 🙌
• You can now reassign contact ownership and prep for bulk imports at the agency level.

What's Coming Next Week

• Full traveler info collection in trip request & group signup forms
• A smoother, more intuitive forms UI
• AND… the long-awaited invoicing feature kicks off development 👀

Bonus Surprise
We’ve quietly been rebuilding Tern’s editor from the ground up. It’s sleek. It has undo. And it’s coming soon.

If you’re ready to work faster, collaborate more easily, and prepare for an AI-powered future—this is the episode to tune into. Don't forget to like, subscribe, and share with your team.

📌 Links & Mentions:

• Tern User Conference: tern.travel/conference
• Signature Integration Waitlist: tern.travel/signature (Coming soon!)
• Give us feedback on invoicing or AI assist via Canny (linked in the app!)

This week on Flight Path, David, Molly, and Brad dive into another packed episode covering major updates, exciting AI developments, and the latest from the ASTA River Cruise Expo in Vienna!

🚀 What's New?

• Smarter Forms & Better Data Collection – Now, gather passport details, loyalty programs, and more directly within trip request & group sign-up forms!
• Commission Management Gets an Upgrade – Upload supplier statements, track payments more efficiently, and new recall adjustment options.
• Collaboration Just Got Better – Advisors and assistants now have access to notes, authorizations, and more for seamless teamwork.
• Exporting Just Got Easier – Pull phone numbers and loyalty programs directly from contact exports.

✨ Sneak Peek: What’s Coming Next?

• AI-Powered Efficiency – We’re kicking off a major AI initiative to streamline data entry, trip building, and system migrations.
• More Form Enhancements – Expect even deeper customization and better traveler data collection.

Join us for all the updates, and don’t forget to like, subscribe, and leave a comment! 🎧✨

In this episode of Flight Path, Brad steps in as host while David takes a well-earned break! He’s joined by Molly (Head of Product) and Jade (Product & Operations Specialist) to break down some of the most exciting updates yet for travel agencies and advisors using Tern.

• Agency Suppliers Update – Say goodbye to duplicate supplier names! Agencies can now create a clean, structured supplier list with key details, making commission reconciliation and reporting smoother than ever.
• Payout Statements – A game-changer for agency owners! Easily consolidate all agent payments into a single, structured payout statement, reducing the manual work of commission tracking.
• Commission Notes for Agents – Agents can now add notes to expected commissions, making it easier to communicate adjustments and special cases.
• Webinar Recap – We dive into the key moments from our latest webinar, where we showcased everything Tern has launched this year and what's coming next!
• Upcoming Features – Contact collaboration improvements, upgraded forms, and more!
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📅 Don’t Miss This! Registration is now open for Tern’s User Conference, September 10-15, aboard Virgin Voyages' Brilliant Lady! Secure your spot at tern.travel/conference.

🎧 Subscribe for More! If you love staying up-to-date on the latest tools to grow your travel business, don’t forget to like, subscribe, and leave a comment!

Welcome back to Flight Path! This week, we’re celebrating major wins across the board—including long-awaited features, a huge agency-focused webinar, and exciting updates about the Tern Users Conference! 🎉

🔹 No More Default Times on Itineraries! Say goodbye to midnight UTC—now you can create itinerary activities without setting a specific time.

🔹 Payout Statements for Agencies! Easily consolidate commission payouts into clear, agent-specific reports.

🔹 Preferred Supplier Lists! Agencies can now define and manage a standardized list of suppliers for more accurate reporting and streamlined workflows.

🔹 Tern Users Conference Registrations Open March 3rd! Get ready to secure your spot for the most impactful event of the year.

🔹 Agency Product Webinar on March 6th! We’ll demo end-to-end agency workflows in Tern—including commission rules, supplier tracking, and more.

🔔 Don’t miss a second—subscribe now to stay ahead with Tern!

This week on Flight Path, we’re celebrating major updates for agencies, advisors, and groups! 🎉

🔹 Commissions Overhaul: Commission types are live! Agency owners can now set custom splits for personal travel, referrals, promotions, and more.
🔹 Seamless Client Approvals: Travelers are now auto-directed to their next step after approving a trip, reducing back-and-forth.
🔹 Email Migration Update: We’re making big behind-the-scenes improvements—what you need to know.
🔹 First Look: Trip Funds! 🚀 We're demoing trip payments inside Tern for the first time! (Spoiler: It's smooth as butter 🧈)
🔹 Upcoming Features: Supplier lists for agencies, automatic payout statements, & a fresh take on trip onboarding.

📅 Save the Date!
✅ March 3rd: Tern Users Conference bookings go live! Act fast—cabins are limited.
✅ March Events: Meet us in Vienna & Las Vegas—full details on community.tern.travel.

Don’t miss out—subscribe for weekly insider updates! 🎧🎥 #TernTravel #FlightPath #TravelTech

Welcome back to Flight Path! This week, we’re diving into major commission rule updates for agencies, smarter supplier management, and user-requested fixes that streamline your workflow.

• Commission Rules Overhaul: Agencies can now define custom commission types, adjust payouts based on travel dates, and set default split rules to simplify tracking.
• Supplier List Controls: Agency admins will soon be able to clean up supplier lists for better tracking and reporting.
• User-Requested Fixes: Address fields now display on trips, auto-selecting edited credit cards, and redirects after approval to ensure smoother workflows.
• What’s Coming Next? Optional dates & times (no more 12 AM defaults!), form improvements, and new onboarding tools for easier trip imports.

🎟 User Conference Update! Get ready—bookings open in early March, and demand is high! Join us for deep-dive sessions, product reveals, and hands-on training.

🚀 If you're enjoying the podcast, hit Subscribe and stay ahead with Tern!

Welcome back toFlight Path, the go-to podcast for all thingsTern! This week, we’re bringing you somegame-changing updates that will streamline your workflows and eliminate even moreinvisible work from your business.

New Feature: Inventory Management! 🎉 Now track and control room availability in group trips—no more overbooking!

Instant Automations! 🚀 Set up emails to send immediately when a trip request form is filled out (no more awkward delays).

Commission Rules & Split Adjustments! 💰 Better visibility into agent commission settings and overrides.

Smarter Supplier Lists are coming! 🎯 We’re revamping supplier management to ensure cleaner data and fewer errors.

Live Trainings & Expert Community 🤝—Introducing a new way to learn and connect with Tern users.

User Conference Booking Opens Soon! 🚢 Don’t miss your chance to join us aboard the Brilliant Lady!

Want to stay ahead of every update?Subscribe & hit notifications so you never miss an episode!

Welcome back to Flight Path! This week is packed with exciting updates and new features based on your feedback.

🛠 Polishing Tern Based on Your Feedback:

🏢 Major Agency Updates:

📅 Tern Users Conference Announcement!

🎧 Subscribe for more updates every week!

Click the like button and turn on notifications so you don’t miss what’s next.

Welcome back to the Flight Path Podcast! 🎙️ This week, we’re diving into some exciting new features and updates that will streamline your workflow and help you sell more effortlessly. 🚀

Highlights:

🛶✨Agency Bonuses and Fees: New capabilities to add adjustments for your agents, whether it’s bonuses or fees—making commission reconciliation smoother than ever.

💼💵

Coming Soon:

🧮 Inventory Management for Groups: Set room availability and track inventory seamlessly for group trips—launching soon!

🏨📋 New Training Opportunities: Learn from Tern experts and community pros through exciting new training sessions we’re planning. Stay tuned for details! 🎓🤩

Quick Updates:

A sneak peek into our team’s travels and what we’ve been working on behind the scenes, from ski trips to major roadmap planning sessions. 🏔️🛫

Whether you’re a solo advisor or managing a large agency, this episode is packed with tools and strategies to help you save time, sell more, and create seamless client experiences.

🎧 Don’t forget to like, comment, and subscribe to stay updated on all things Tern. New episodes every Friday!

In this week’s episode of Flight Path, we cover some major updates that make Tern even more seamless for advisors and their clients. Join David Shull (CEO and Co-Founder), Brad Turner (Head of Design), and Jade Pathe (Interim Head of Product) as they dive into:

This Week’s Highlights:

Simplified Client Login:

A faster, easier way for travelers to create accounts and interact with itineraries – no passwords needed!

Enhanced Reporting Speed:

Improvements that make your reporting tab faster and smoother, especially for larger agencies.

Agency Tools Update:

A sneak peek into adjustments and bonuses for better commission reconciliation and agent payouts.

Coming Soon:

Email & Calendar Upgrades:

A brand-new email and scheduling experience with better sync speeds, Teams/Google Meet integration, and updated scheduling links.

Optional Add-Ons:

A game-changing feature to help you seamlessly upsell activities, excursions, or additional services.

Real-Time Automations:

Immediate email triggers to keep your clients informed the second they submit a form or book a trip.

Don’t miss this exciting look at how Tern is empowering advisors with tools to save time, delight clients, and streamline operations.

🎧 Tune in now on Spotify, YouTube, or Apple Podcasts!
Don’t forget to like, subscribe, and share with your colleagues.