Episode Overview: In this episode, the Tern team dives into a packed week of updates and insights. David Shull (Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share behind-the-scenes stories from their week, from scaling support after record growth to unveiling new product upgrades. From the revamped payments model to per-room deposits, improved document handling, and fresh quality-of-life improvements, it’s an action-filled look at how Tern continues to evolve. Plus, some exciting personal news and a glimpse at what’s coming in Q4.

Episode Topics: (00:45) Week in Review

Brad, Molly, and David share team updates, travel, and some big personal news.

(09:49) Payments Migration Update

Molly walks through how trips can now be migrated to the new payments model, with safety checks and gradual rollout.

(15:04) New Deposit Management

Brad demos flexible per-room and per-occupancy deposits that streamline proposals.

(20:27) Folders in Itinerary Templates

Molly announces that folders are now live for itinerary templates, with workflows next on the horizon.

(22:28) Documents and Receipts Overhaul

Brad shows the new unified documents tab across activities, packages, and insurance, simplifying how receipts and confirmations are handled.

(30:23) Quality of Life Updates

Improvements to room option pricing, signup flow tweaks, and better mobile editing experiences.

(33:23) Bug Fixes

Molly highlights fixes to payment visibility, cruise templates, and mobile images.

(36:16) Week Ahead

The team previews upcoming agency features, integration projects, and travel to events and client sites.

Show Highlights:

• Smooth migration path to Tern’s new payments model

• Flexible per-room and per-occupancy deposits for group and custom trips

• Unified documents tab that simplifies receipts and confirmations

• Itinerary folders now live with workflow folders coming soon
• Major growth leading to expanded support team hiring
• Personal updates including new team members, a baby boom, and travel adventures