Episode Overview:

In this episode, the Tern team covers quick updates across AI Assist, packages, tours, and agency tools. Brad Turner (Head of Design) hosts while David is out on paternity leave, joined by Ursula Holman (Designer) and Andrew Hooker (Engineer and travel advisor). They also share quality of life improvements, a peek into support engineering, and a couple practical workflow tips.

Episode Topics:

(00:01) Brad fills in, guests join

Brad hosts with Ursula and Andrew and previews AI, packages, and commission updates.

(03:15) AI Assist detects packages

Uploads with single price, supplier, and confirmation number now land correctly inside a package, with smarter naming.

(05:53) Cleaner package view

Ports will no longer clutter package pricing views, helping prep for itemized pricing.

(07:23) Tour Library filtering gets smarter

Tours auto-filter by day location, and cruise days filter to shore excursions by port.

(09:13) Trip-level commission locking

Agencies can lock commission splits across all bookings in a trip, with contact-level inheritance coming soon.

(10:58) Quality of life improvements

Copy trip link now works on forms, forum spam prevention is improved, timezone prompts are fixed, mobile contact fields stack properly, and performance work continues.

(16:21) Andrew’s dual role insights

Andrew shares lessons from being both an advisor and engineer, including the habit shift of marking items as booked after booking.

(25:10) What support engineering does

Andrew explains escalations from support, debugging odd cases, and fixing root causes, not just one-off issues.

(30:18) Tips and next week preview

Tip: Save reporting views to reuse filters.

Tip: Some clients need printed materials, not digital only.

Next week: itemized pricing progress, contact-level commission locking, unclaimed commission matching early work.

Show Highlights:

AI Assist now respects and builds packages automatically

Tour Library auto-filters for faster, fewer-click planning

Trip-level commission locking supports agency policies

Mobile, forum, and performance updates reduce friction